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IT End User Support Specialist (m/f/d) Temporary until 31.12.2022)

  • Posted: 23 Sep 2021
  • Information Technology
  • Frankfurt am Main
  • Germany

About the job

YOUR MISSION

  • Classify, process and document requests regarding software and hardware problems of our users as well as monitor and process open requests in our central ticket system.
  • Technical management and coordination of operational service desk implementations
  • Care and repair of office infrastructure as well as installation of standard software and execution of maintenance work
  • System adaptations related to new digital software tools
  • Care and adaptation of user manuals and documentation of advice for future requests
  • Regular analysis of the respective KPIs
  • Participation in local infrastructure and security-related projects on an analytical and conceptual level

Start as of now in Frankfurt.

About you

YOUR COMPETENCIES

  • Successfully completed training as an IT Specialist or a comparable IT qualification
  • 4 years of professional experience in a comparable role
  • Broad basic IT knowledge and high affinity for the IT trends
  • Proven experience in client support, especially in the installation and maintenance of end devices, virus protection, inventory, KPS analysis, etc.
  • Sound knowledge of both hardware and software (PC, printer, Windows, Outlook, Microsoft Office)
  • High degree of customer, service and solution orientation
  • Strong team player characteristics and agile mindset
  • Business fluent in German, good English skills

About us

“As a world leading food company Danone stands for international success. Around 100.000 employees work on all five continents in the three Danone business areas Essential Dairy & Plant-Based, Specialized Nutrition and Waters on one corporate mission: „Bringing health through food to as many people as possible.“

OWN your IDEAS
We believe that opinions should not only be expressed, but also be really heard. In our culture, respect and team spirit are embedded at all levels: the best idea is not determined by the  hierarchical level.
OWN your CAREER
We believe your career is not a one-way street. Individual career plans give you freedom and flexibility: You decide on the next step. We support you - for example with our coaching and mentoring offers.
OWN your IMPACT
We believe that a job means so much more than titles and earning money. With us you can really make a difference. Together with you we fight to improve the health of people and the planet.
YOUR BENEFITS

  • Central, modern office with open space and communal kitchen  
  • Possibility of mobile and flexible working
  • Various training and further education opportunities 
  • Fitness studio cooperation 
  • Subsidy for public transport   
  • Subsidized lunch 
  • Access to corporate benefits 
  • Company pension plan
  • Danone PME Family Service

Your contact person Sibel Özüag is looking forward to receiving your documents and will be happy to answer any questions you may have. We value diversity and welcome all applications - irrespective of gender, nationality, ethnic or social religion, disability, age and sexual orientation.