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Chapter Leader Desktop Hardware & Network Mgr

  • Posted: 19 Sep 2023
  • Information Technology
  • Mexico City
  • Mexico

About the job

The Chapter Leader Desktop, Hardware and Network Mgr specializes in forming and maintaining IT engineers, he/she has In-depth knowledge of servers and networks, data organization, and infrastructure strategy. He/She own the development of capabilities/skills of the engineers and are always looking to improve productivity for business and Squads.

About you

• Help engineers grow their skills and experience.
• Provide guidance and coaching to team members on technical contributions, infrastructure
architecture, and other Service management areas.
• The mindset of openness and willingness to try new ways of working and technologies
• End-to-end ownership mindset
• Working with Global Team for network standardization and target operating model
• Maintain empathy for the team by keeping awareness of engineering processes and practices.
o Networking and Network Security
o Infrastructure arquitecture
o Monitoring
• Generate and implement process improvements
• Hold regular 1:1s with all members of their team
• Give regular and transparent feedback about the individual's performance
• Draft quarterly OKRs and Engineering KPIs
• Improve team members quality, security, and performance


Bachelor of science degree in computer science or similar
• 5+ years of infrastructure manager (servers, networks, security, L2/L3 service desk)
• 4+ years of infrastructure operating role. (network analyst, server analyst, L2/L3 service desk)
• Experience in a leadership role with current technical experience
• Advanced knowledge of sites/networks implementation
• Advanced knowledge of relevant operating systems and communication interfaces
• Advanced knowledge of troubleshooting tools
• Experience working with onshore and offshore vendor partners

About us

At Danone we work to make a vision a reality: "One Planet, One Health".
Here you will have space to create, undertake, grow and above all to be yourself, thanks to our culture of Inclusive Diversity, where we are clear that "our differences are what make the difference".
Do things your way! The way you work, the way you develop and the way you progress is up to you. Be innovative, be entrepreneurial and the impact you will have will surprise you.
You will work with agile methodologies, in high performance teams where you will learn, influence and contribute to achieve specific goals and thus grow with the company.
We want you to come and see for yourself!