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Customer Service Advisor

  • Posted: 3 Nov 2021
  • Supply Chain
  • Trowbridge
  • United Kingdom

About the job

Job Title: Customer Service Advisor – 37.5 hours pw

Location: Trowbridge / Temporarily Home Based

Salary:  £18,555pa / Benefits include double matched pension, private healthcare, annual salary review etc


6 Month FTC


This Role Offers:

The opportunity to work for an incredible team who really make a difference in people’s lives. Our medical nutrition products improve the quality of life of thousands of patients across the UK and can even save lives. Join our customer services team to ensure that patients and carers get the supplies and service they need and get treated like the special people they are. You will receive excellent training and support from our training manager and the wider team.


You’ll be responsible for;

  • Consistently delivering a high-quality customer service experience to patients and healthcare professionals in our busy call centre.
  • Keeping accurate records
  • Ensuring patient expectations are met in a timely and efficient way
  • Effectively managing and resolving queries
  • Identifying and challenging areas for improvement


Working Hours


Varied 7.5 hour shifts on rota system between 8am and 8pm Monday to Friday.

  • Primarily 8:45am – 5pm with 45 minute lunch break
  • Average of 2 shifts per month - 8:00am - 4:15pm (assigned via monthly rota)
  • Average of 2 shifts per month - 11:45am - 8:00pm (assigned via monthly rota)
  • Occasional Saturday morning working - 9am - 1pm (roughly one in every 8-12 weeks).

About you


ou will ideally have a genuine passion for customer service with a naturally excellent telephone manner and be a strong team player.


  • Previous experience in customer service is desirable but not essential
  • You must be comfortable working on your own initiative, but also know when to escalate issues. 
  • You’ll need excellent communication skills, to interact effectively with potentially vulnerable patients as well as health care professionals and key opinion leaders. 
  • You must have excellent time keeping & organisational skills
  • You can demonstrate a caring and empathic nature
  • You can deliver results under pressure
  • You’ll need to be flexible and willing to adapt where necessary, to help the team and for your own personal development.

About us


Danone is a major FMCG company in the UK, with market leading brands across three divisions: Waters (Evian, Volvic), Dairies (Actimel, Activia, Light & Free), Specialised Nutrition (Aptamil, Cow & Gate, Fortisip, Complan).


Specialised Nutrition is the newly formed entity bringing together two previously separate divisions, Early Life Nutrition and Advanced Medical Nutrition, offering nutritional solutions with the shared goal of improving the health and well-being of vulnerable individuals, from the first day of pregnancy into old age.


What’s Next:

If you think this role might be of interest, click the link above to apply and you’ll be redirected to the Danone website, or you can contact our recruiter (Anne) to discuss further.


You can find further details about us, and other potential roles at www.danone.com.


Ensuring an inclusive working culture that is accessible to all is important to us. We therefore support flexible ways of working wherever possible. Please let us know in your application if and how you would like to explore flexible working for this position.


Keywords: customer service, retail, care, carer, call centre, grad, graduate