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I2C Manager

  • Posted: 17 Apr 2024
  • Finance
  • Malaysia
  • Hybrid

About the job



Lead the I2C team to manage efficiently, compliant and timely customer invoice to cash-in and cash-out process with permanent focus on process improvement. Well verse in I2C processes and track record in KPIs - AR collection, Cash Application, Credit Management, Invoicing and Month End Closing and Reporting Activities Contribute to cash optimization and ensure proper execution of payment terms. Ensure the timeliness and quality of the monthly AR & TTM Customer closing process. Ensure the accuracy of the invoicing, supervise the invoicing and credit notes processes and deliver timely, key interface for claims management. Deliver innovation and continuous improvement that enhance the service /optimize cost for the activities in scope.


Main responsibilities:

  • Drive individual and team performance improvement: coach and develop team, set objectives, provide guidance and feed-back and identify personal development opportunities
  • Lead the AR collection, Cash Application, Credit Management, Invoicing and Month End Closing and Reporting Activities. Oversee their work to ensure proper review and compliance
  • Manage customer payments-in on time: clearing with invoices and posting of claims with the correct root cause. Perform regular and proactive dunning of the non paid invoices.
  • Ensure effective control of the credit risk with the customers. Manage solvency checks and if necessary credit insurances.
  • Ensure invoicing accuracy and completeness, timeliness and quality of the invoices issuance and delivery.
  • Claims management: timely record customer claims, and perform first line claims resolution.
  • Drive strong KPIs of DSO and AR and KPI improvement areas. Ensure KPI tracking mechanism is within the I2C function
  • Set-up and follow up KPIs to monitor and improve the efficiency of the Invoice to Cash process. Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.
  • Support CBU in Cash Forecast with organic cash generation and risk and opportunities assessment.
  • Challenge CBU landing cash options and apply last call if necessary in accordance with I2C local lead.
  • Ensure completeness and correctness of TS accruals at month-end. Review the ageing of accruals and challenge the business if necessary.
  • Oversee the management of the AR, Cash Collectors, TTM systems, Invoicing and Claims tools, and manage relationship with the IS team
  • Ensure the development of a good relationship with customers and relevant functions in the CBU (Sales and Supply Chain)
  • Contribute to finance projects as appropriate
  • Guarantee an effective internal control system in the O2C Modern Trade and Proximity and TTM process
  • Ensure customer service operation is set within the AR function
  • Ensure effective control is in place to assist, track and resolve customer enquiry in timely manner
  • Responsible for Client and Business Unit Relationship Management. Working with Customer Relationship Management/BU Finance to deliver customer satisfaction in line with operational efficiency
  • Deliver People Manager responsibilities – people engagement, team building, talent development, succession planning, and overall people learning and coaching.

About you

  • Strong knowledge of I2C processes, systems and data  - familiar with driving DSO & KPI, collection, cash application, credit controls and invoicing processes, ME/Closing support
  • Strong Chinese language proficiency and experience supporting China on top of English speaking countries.
  • 3-5 years of I2C people manager experience leading Shared Service Center team
  • Business partnering and service-oriented mindset
  • Strong knowledge of end-to-end accounts receivables accounting principles
  • Ability to analyze and execute improvement opportunities
  • Ability to prioritize and deliver timely while accurately
  • Problem-solving and pragmatic
  • Good communication skills- preferably able to speak, read and write in both English and Mandarin. This role will be supporting cross region when is needed
  • Teamwork and Collaboration – Fostering an environment that values teamwork and sharing of ideas, work, etc.
  • University Degree preferably in Business Administration or Finance & Accounting 
  • Strong command of oral and written Chinese and English languages
  • Good computer skills (Excel, Word, Power point)

About us

Danone is a world-leading food company built on three business lines Fresh Dairy Products, Specialized Nutrition and Beverages. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices.

Danone Service Delivery Center- Kuala Lumpur (SDC-KL), is a center that supports Greater China, North Asia and Oceania with a mission To provide standardized, end-to-end, transactional activities and professional services by leveraging technology enabler, processes and data. We aim to be the best in the class of services by enhancing the experience of DANONERs, Customers, and Suppliers.

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.

Willing to start the journey with us?

Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.