• Using the Case Management System, provide professional, tactful, and discrete communications when handling employee inquiries. 

• Achieve performance measures and adhere to established customer service standards. Ensure all service level agreements are met or exceeded. 

• Reference HR FAQs, Knowledge Management System, manuals/SOPs, and reference materials to provide accurate resolutions to employee inquiries as the first point of contact.  

• Possess up-to-date knowledge regarding the policies, programs, processes, and procedures in all HR disciplines. 

• Proactively and continuously identify areas for enhancement with key stakeholders, such as data inconsistencies, process improvements, anomalies, invalid entries, communication/cultural barriers. Propose and champion solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders. 

• Escalate non-routine matters to Employee Service Center lead or COE partners. 

• Demonstrate proficiency with technology required to complete assigned tasks, while looking for new applications of technology to streamline current work. 

• Assists with or leads a variety of projects that drive down cost, improve service, and provide new functional capabilities desired by our stakeholders. 

• 2+ years of Human Resources experience preferred. 

• 1+ year experience working in Shared Service or Call Center environment preferred. 

• Highly organized, detail oriented and able to meet deadlines in a multi-task, fast-paced environment. 

• Customer-focused and collaborative mindset. Key to this competency is the ability to listen, prioritize, and deliver accurate and speedy results. 

• Self-directed individual with initiative, analytical, and problem-solving skills. 

• You have excellent verbal and written communication skills. Must be fluent in English. French language skills are preferred. [Need French to support Canada] 

• You have flexibility and willingness to learn by giving and receiving constructive feedback. 

• High tolerance for dealing with ambiguity and ongoing change. 

• Strong Microsoft Office skills in Outlook, Word, PowerPoint, and Excel Experience with systems such as Dayforce and Service Now are a plus. 

At Danone we work to make a vision a reality: "One Planet, One Health".
Here you will have space to create, undertake, grow and above all to be yourself, thanks to our culture of Inclusive Diversity, where we are clear that "our differences are what make the difference".
Do things your way! The way you work, the way you develop and the way you progress is up to you. Be innovative, be entrepreneurial and the impact you will have will surprise you.
You will work with agile methodologies, in high performance teams where you will learn, influence and contribute to achieve specific goals and thus grow with the company.
We want you to come and see for yourself!