The I2C Manager is accountable for leading the I2C team to manage efficiently, compliant and timely customer invoice to cash in and cash out process with permanent focus on process improvement.

He/she contributes to cash optimization and ensure proper execution of payment terms. He/she ensures the timeli nes s and quality of the monthly AR & TTM Customer closing process as well as ensures the accuracy of the invoicing, supervise the invoicing and credit notes processes and deli ver timely, key interface for claims management.

Main responsibilities

•Drive individual and team performance improvement: coach and develop team, set objectives, provide guidance and feed back and identify personal development opportunities
•Support the AR, Cash collectors and TTM clerks where necessary with customer invoice processing,
customer payments, query resolution and deductions. Oversee their work to ensure proper review and compliance
•Manage customer payments in on time: clearing with invoices and posting of claims with the correct
root cause. Perform regular and proactive dunning of the non paid invoices.
•Ensure effective control of the credit risk with the customers. Manage solvency checks and if necessary credit insurances.
•TTM management: customer invoice processing & customer payments
out.
•Ensure invoicing accuracy and completeness, timeliness and quality of the
invoices issuance and delivery.
•Claims management: timely record customer claims, and perform first line claims resolution.
•Ensure KPI tracking mechanism is within the I2C function
•Set up and follow up KPIs to monitor and improve the efficiency of the Invoice to Cash process. Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.
•Support CBU in Cash Forecast with organic cash generation and risk and opportunities assessment.
•Challenge CBU landing cash options and apply last call if necessary in accordance with I2C local lead.
•Ensure completeness and correctness of TS accruals at month end. Review the ageing of accruals and challenge the business if necessary.
•Oversee the management of the AR, Cash Collectors, TTM systems, Invoicing and Claims tools, and
manage relationship with the IS team
•Ensure the development of a good relationship with customers and relevant functions in the CBU (Sales and Supply Chain)
•Contribute to finance projects as appropriate
•Guarantee an effective internal control system in the O2C Modern Trade and Proximity and TTM
process
•Ensure customer service operation is set within the AR function
•Ensure effective control is in place to assist, track and resolve customer enquiry in timely manner