Join us at Danone, where your work touches lives and contributes to a healthier world. As a global leader with a unique health-focused portfolio in food and beverages we are driven by a mission to bring health through food to as many as possible. Embedded in our culture is a profound sense of purpose and a commitment to innovation, sustainability, and community. At Danone we believe in the power of our people, and we are dedicated to creating an environment where our core values of humanism, openness, enthusiasm, and proximity lead the way to achieve our goals. We are proud to be a B Corp certified organisation which is reshaping the future of food, one delicious, nutritious product at a time.

ABOUT THE JOB

The Specialised Nutrition division of Danone is a recognised leader in the provision of specialised nutritional products and solutions, consistently striving to offer highly innovative products and services to our customers in the hospital and at home. We are looking for an ANZ Pump Administrative Coordinator to be part of our talented and passionate Pumps team based in Sydney. This is a hybrid role, a 12-month fixed-term opportunity with the possibility to extend the tenure.

Reporting to Team Leader – Pumps, you will coordinate and execute the end-to-end process of Flocare pump and related stock management as outlined in the tender agreement within their ANZ territory.

Your responsibilities will also include (but are not limited to):

• Coordinating the management and distribution of all Flocare feeding pumps and related stock across ANZ territory, including stock traceability, reporting, and communication via email and phone.
• Coordinate and manage the pumps and related stock within the hospitals/facilities across the territory
• Accurate update and maintenance of the internal database and movements of pumps and distribution documents
• Support the Nurse Connect team with troubleshooting queries from patients and hospitals.
• Work cooperatively and collaboratively with all internal stakeholders to provide support to meet business KPI’s
• Ongoing review of Robotic Process and automation models to improve efficiency within the Customer Experience platform.
• Data analysis and projections for EOM reporting and sales.

You are a dynamic admin/customer service professional with strong attention to detail, collaborative skills, and an inclusive working style. You possess an agile mindset, a positive attitude, and a natural flair for building rapport, making you easy to get along with and great at connecting with people.

To be successful you will also have:

• Prior experience in admin, customer service, or as a receptionist, preferably in a patient-centric environment.
• A good understanding of SAP and/or Salesforce; proficiency in Excel is advantageous.
• Fluency in both written and verbal English.
• Strong skills in the MS Office suite.
• Excellent attention to detail and the ability to work in a fast-paced environment.
• Sound planning and organizational skills, with the ability to manage shifting priorities.
• Strong stakeholder management skills

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision - Danone, One Planet. One Health.  We operate across four business lines: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition. Our headquarter is in France, we have offices in 55 countries across the globe and our products are sold in over 120 markets. We have been around for more than a century and are the proud owner of some of the best-known brands worldwide including favorites like YoPro, Activia, Aptamil and Karicare

Danone ANZ focuses on dairy and specialized nutrition products for infants and adults and is proud to be awarded the Great Place to Work accreditation winner for ANZ in 2023 – a globally recognised program where we feature as one of Australia’s top places to work.

Visit our website WE ARE DANONE to know more about us.

WE OFFER

We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance the lives and provide genuine value.

• A high-performing, collaborative team culture
• Flexible Hybrid working
• Thank Danone it’s Friday! 3pm finishes on rotating Fridays
• Diverse and inclusive work environment
• Personalised learning opportunities to set you up for success

• Competitive Total Reward package including

• • Health, Life and salary continuance insurance
  • 26 weeks gender-neutral paid parental leave
  • Employee Share Subscription Plan after 12 months of service
  • Performance related incentives and annual reviews

HOW TO APPLY

If this opportunity resonates with you and you’re eager to shape and define this role, then go ahead and seize the moment. Click on the APPLY button and share your resume with us.

Diversity, Equity and Inclusion (DEI)

We proudly affirm that we are an Equal Employment Opportunity employer, and our ambition is to foster an INCLUSIVE&DIVERSE workplace where all Danoners can bring their uniqueness to contribute to business results. Our commitment to DEI ensures that all qualified individuals receive fair consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and disability at our company.