The Senior International Mobility Manager is responsible for evaluating and implementing the IM operation service outsourcing strategy in Asia. The goal is to enhance and optimize the experience of all expatriates, employees, and their families on international assignments.

MAIN RESPONSIBILITIES

Ensure company IM core model operation process implement-to-end in Asia

• familiar with end- to- end IM process and global core model design
• conduct gap analysis of existing practice
• propose roadmap of gap closing
• Ensure operation excellence not limited to visa, work permit, shipping, schooling, housing, spouse support, banking, tax, insurance etc.
• Set clear RACI of both internal and external parties and their service level agreement.

 Design and implement employee experience journey for Expats and their families.

• Review and propose close loop journey from home country to host country with clear RACI of internal and external parties
• Enhance experience on each step of the journey by set clear operation standard and measurement with playbook for both HR, Service provider and employee
• Design vivid User guide with country specifics reflect all necessary information for expats and their family members.
• Design and operate Expat community for info update salons, country specific updates, life and culture inspiration and support.  Digital platform or e-magazines design.

 Strategize IM operation outsource plan

• Evaluate and select vendors for Asia IM operation activity support (visa, immigration, schooling, housing, culture, spouse support)
• Define country roll out strategy
• Clear vendor management strategy, quality control and service level agreement monitoring.

• Hold a bachelor degree on HR, Finance, Statistics, or Enterprise Management;
• At least 8-10 years of IMM administration related experience;
• Has prior experience with an international mobility service provider
• Digital savvy and familiar of content management and community service
• Understanding of global mobility policies and practices is essential
• Strong analytical and problem-solving skills to handle complex mobility issues
• Understanding of different cultures and the ability to work effectively in a global environment
• Knowledgeable of immigration, tax, and employment laws across different countries

Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization that delivering unparalleled services experiences across China, North Asia & Oceania (CNAO) and India-South East Asia (ISEA) geographies with the mission to be the BEST IN CLASS by enhancing the experience at every touchpoint, driven by our dedication to quality and innovation to our valued Danoners, customers and suppliers.

We believe in simplification and the power of automation by eliminating the unnecessary and focusing on the essentials, minimizing manual interventions for easier management. Our journey towards excellence is fueled by continuous improvement in leveraging the advancement of technology and data as we constantly refine our processes.

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.

Join the winning team, thrive with us!

Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.