IT&Data Service Manager AMS Europe will be responsible for ensuring effective managed service delivery within a specific region, guaranteeing that all services are delivered on time and meet expected quality standards. This role requires strong coordination skills, a deep understanding of IT systems, and the ability to manage internal relationships effectively. In addition, the Service Manager partners closely with the Product Owner and Tech Partner to align service outcomes with business priorities, drive continuous improvement, and foster stakeholder engagement across the zone.

KEY RESPONSIBILITIES

• coordinating and managing the delivery of IT services from AMS within one region
• monitoring regional service delivery performance, identifying and addressing issues promptly
• supporting effective resolution of complex incidents by engaging subject matter experts
• ensuring effective communication and collaboration between internal teams and AMS
• managing relationships with regional stakeholders, with help of the Tech Partner
• providing status updates to regional governance to maintain expected service levels
• ensuring compliance with agreed KPIs and SLAs by tracking performance metrics
• anticipating in weekly and monthly service reviews; follow best practices and methodologies for service delivery management
• acting as a trusted advisor to regional business leaders, ensuring alignment between AMS services and business needs
• leading initiatives to enhance service delivery processes and customer experience
• driving adoption of automation and digital tools to optimize service delivery

We expect you to have: 

• several years of experience in IT service delivery or coordination
• proven track record of successfully managing IT service delivery from Application Management Service (AMS) or similar environments
• strong understanding of IT systems, infrastructure, and service management
• excellent coordination and organizational skills
• proficiency in service management tools and software (e.g., ITIL, ServiceNow)
• exceptional communication and interpersonal skills
• ability to manage multiple service delivery projects simultaneously
• ITIL or similar service management certification preferred
• demonstrated ability to manage complex stakeholder relationships across business and IT
• experience in driving process improvements and implementing automation

At the Danone group we are fulfilling our mission, according to which „we bring health to as many people as possible”.

Behind our brands is always technology pushing them forward. We know that the future of business is IT and data. That’s why we use advanced and innovative IT solutions which are implemented in all Danone units around the world. We are currently developing an IT & Data Hub in Warsaw and in three other locations around the world: Kuala Lumpur, Mexico City and Paris. Those Hubs will support IT & Data vision: by 2025, data & technology are strategic differentiators of Danone, powered by an agile IT & Data organization.

For more information about Danone, our divisions and culture, please explore   www.careers.danone.com.

WE OFFER

A revolutionary job that will be part of the digital transformation of global FMCG leader. We consider that it starts with people who notice more and make better decisions. And that’s exactly the kind of people we want to attract to DANONE.

We know that the future of business is IT and data. We are looking for catalysts for change. We ensure you work with great products, and technologies in an international environment, learning from experts and experienced managers but how much you will develop in this position depends on you!

We value smart working so that’s why while being focused on results, we offer flexible working hours and a home office policy. You are able to work from the office in Warsaw twice a week. Want to move to Warsaw? OK! We have a relocation package to help you out!

On top of that, you will have access to the benefits we offer to you and your family, including private medical care, benefits package for parents, life insurance, social fund, or employee discounts.

We’ve always been changers.

WHAT NEXT?

Click the “Apply” button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for the first telephone interview. Next steps are two meetings with your future managers at Danone.

Do not hesitate and join our IT&DATA Team in Poland which vision is that the technology is a strategic differentiator for DANONE, powered by an IT agile organization.

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, age, sexual orientation, gender identity, national origin or disability status.
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Danone Sp. z o.o. with its registered office in Warsaw (ul. Bobrowiecka 8, 00-728 Warsaw) is the controller of your personal data disclosed in the profile and in documents submitted during the recruitment process.

Administratorem Twoich danych osobowych udostępnionych w profilu oraz w dokumentach składanych w ramach rekrutacji jest Danone Sp. z o.o. z siedzibą w Warszawie (ul. Bobrowiecka 8, 00-728 Warszawa).

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