Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2026. This will only be possible with each and every one of our leaders. Do you want to be one of them? For more information on our Danone Impact Journey click HERE.

Role Purpose:

The Customer Operations Controller is responsible for the day-to-day operational management of given customers. The customer Operations Controller is responsible for the smooth running of daily operations and communications, achieving target inbound service levels and customers on shelf availability whilst also driving customer forecast, clarity and execution , and end to end operational efficiencies. 

• Management of daily operations for given customers (agile resource); order placement and processing, quota execution, returns management, communication of delivery exceptions and availability outlook
• Placement and organisation of samples and clearance orders
• Key Point of contact for order performance and queries (internal and external customer base)
• Key point of contact for supplier order queries (3rd party hauliers and warehouses)
• Performance monitoring of given customers against target KPI’s (service, availability, cost to serve) ensuring shortages and failures and investigated and resolved
• Optimisation of order to delivery processes by identification of opportunities to minimise supply chain costs (within direct role scope)
• Participate in customer meetings supporting Customer Collaboration and Sales with insight for performance against net sales and cash management targets.
• Support the customer collaboration manager with other activities as required; special projects, system upgrades and activity cover.
• Maintain customer business continuity plans (BCP’s) and conduct appropriate tests at regular intervals.
• Manage stock inbounds and communication to third party customer distributor
• Manage stock queries from internal and external stakeholders with speed and accuracy
• Attention to detail and accuracy in communication internally and externally is key
• Continuous review of cost to serve and general ways of working improvement across different categories within the business
• Develop the current ways of working with HC providers and review how improvements can be made to drive further growth and accuracy
• Please note: While this role is primarily weekday-based, there may be rare occasions where limited weekend or bank holiday work is needed. In this case you would be notified in advance. 

We would like you to demonstrate your following key skills:

• Attention to Detail: The ability to work accurately, spot errors, and ensure consistency in tasks and processes.
• Communication: The ability to clearly share information and ideas with others, both verbally and in writing.
• Prioritisation: The ability to manage time and tasks effectively by focusing on what’s most important.
• Problem Solving: The ability to think critically and find effective solutions to challenges.
• Agility & Resilience: The ability to adapt quickly to change and remain effective in dynamic situations.
• Autonomy: The ability to work independently, take initiative, and manage responsibilities with minimal supervision.

Salary Bracket: €36k - €42k

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities. 

We believe in the benefits of working both in the office hub and at home. Time in the hub enhances community, problem solving and innovation, while home working supports focus, learning and wellness.
 
Our hybrid working framework is designed to help you perform your role in the most efficient way. Your manager will guide how you split your time between home and your nearest hub, based on your role and business needs.
 
The aim is to support you in doing your best work, while creating connection moments that matter.

We have a range of flexible benefits and excellent rewards, click here to find out more.

Inclusion and Diversity (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued. 

The closing date for applications is (29/09), you will therefore hear about your application after this date.