The Invoice to Cash (I2C) Manager is accountable for end‑to‑end ownership of the Invoice‑to‑Cash process, ensuring accurate invoicing, disciplined credit and trade‑terms management, timely cash collection, effective claims and deductions resolution, and robust controls.
The role drives cash flow optimisation, DSO reduction, claims cycle‑time improvement, and process automation, while acting as a key business partner to Sales, Supply Chain, Finance, and IT.

Key Areas of Responsibility
1. I2C Strategy, Transformation & Continuous Improvement
• Lead the I2C transformation roadmap, aligned with Group initiatives (e.g., RESET, Esker for TTM), driving simplification, standardisation, and automation.
• Define and monitor I2C KPIs (DSO, overdue %, claims cycle time, billing accuracy, cash application rates).
• Drive root‑cause analysis on disputes and claims, embedding preventive controls upstream.
2. Credit Risk & Trade Terms Management
• Own and enforce the credit policy, including credit limit setting, reviews, blocked orders, and solvency checks.
• Manage trade terms execution in line with customer contracts and approved commercial agreements.
• Maintain acceptable levels of overdue balances, bad‑debt exposure, and credit‑management costs.
3. Invoicing, Claims & Deductions Governance
• Ensure accurate and timely invoicing, aligned with delivery terms, pricing master data, and customer agreements.
• Oversee claims and deductions management, ensuring SLA adherence, clear ownership, and collaboration with Sales and Supply Chain.
• Drive adoption of new ways of working for trade and non‑trade claims.
4. Cash Application, Collections & Customer Ledger Control
• Supervise cash application and reconciliation, reducing unapplied cash and ensuring strong audit trails.
• Lead collection strategies by customer and channel, balancing customer relationships with cash discipline.
• Ensure clean, justified customer ledgers and timely resolution of reconciling items.
5. Period‑End Close, Reporting & Controls
• Ensure accurate and timely month‑end close for AR and I2C, including revenue cut‑off support and provisioning.
• Produce and review weekly and monthly performance reports (DSO, overdue, claims, provisions, legal book).
• Maintain a strong internal‑control environment across O2C, TTM, and I2C processes.
6. Stakeholder & Cross‑Functional Collaboration
• Act as a key partner to Sales, Supply Chain, Finance, IT, and Master Data teams.
• Resolve structural issues impacting billing accuracy, delivery alignment, and claims generation.
• Represent I2C in management forums and project steering committees.
7. People Leadership & Capability Building
• Lead, coach, and develop I2C teams, ensuring clear accountability, succession planning, and skill development.
• Set team objectives aligned to business priorities and manage performance consistently.
• Build a customer‑centric, data‑driven, and continuous‑improvement culture.

Experience & Qualifications
• Bachelor’s degree in finance, Accounting, Business, or related field (professional qualification advantageous)
• 6–8+ years’ experience in I2C, Accounts Receivable, or Credit Management
• Proven leadership of medium to large operational teams
• FMCG and shared‑services experience strongly preferred

Do things your way, the way you work, the way you develop, the way you progress, it’s up to you.
Working here you will need to enjoy a fast pace, complexity and it can get a little challenging. But it’s packed with opportunities. You’ll work with some of the best-known brands in the world, Such as Nutriday, Yogisip, Inkomazi etc. We absolutely guarantee that you can just be yourself.
Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One planet one health BY You. For more information about Danone, our divisions and culture, please explore careers.danone.com.