To assist with the quality assurance service to the business in order to ensure that products produced by the company are fit for use by the consumers and food safe according to Company’s specifications and standards.
Monitor and identify and escalation of substandard material/product, environment and processes in terms of Quality and Food Safety Compliance.

KEY AREAS OF RESPONSIBILITY
To assist with the quality assurance service to the business in order to ensure that products produced by the company are fit for use by the consumers and food safe according to Company’s specifications and standards.

1.Production/ Packing
• Carries out factory quality assessments (First Moment of Truth and Second Moment Of Truth) on the packed products and decides whether or not to release the finished goods to the trade.
• Support operations and engineering with trouble shooting quality non-conformances / gaps.
• Ensure all CCP and OPRP monitoring is being done.
• Assist industrial teams with quality and process trouble shooting on the lines and in the manufacturing and packing plant.
• Ensures that all quality transactions/ checks are recorded on SAP/Shopware/Bamboo (any other relevant system) daily.
• Ensure compliance to quality verification plan. Coordinate activities between the shift team to ensure finished good compliance.
• Management of Bamboo system, ensuring Bamboo (or relevant data record management system) system compliance. Escalate trends or concerns picked up during % A, B, Cs / analyses.
• Take environmental swabs and issue to micro laboratory for analyses
• Verifications for releases as per global requirement and On-line verifications.
• Ensure all samples collections are taken as per control plan
• Ensure all samples were received and the sorting there off, distribution of samples (Micro, Chemical & Sensory evaluation) when on shift
• Set up samples for sensory tasting on shift
• Ensure correct handling, receiving, sorting, recording, and distribution of samples as per the Sampling plan.
• Conduct End of Shelf Life (All Products) and ensure results are recorded.
• Ensure compliance on Day + 15 Custard evaluation (Chemical & Physical Evaluation)
• Ensure compliance on T-Rex, Long Shelf-Life products (Chemical & Physical Evaluation)
• Ensure execution of the conservation test as per verification plan

2. Online Verification
• Online trouble shooting and training of operations teams as required
• Verify CCP / OPRP compliance
• Perform verification on all QC equipment on site.
• Ensure calibration and verification of critical laboratory/testing equipment in up to date across the plant (ie. Milk reception, process lab and QA lab).

3. Food Safety Compliance
• Execute GMP audits as per the internal audit schedule/ plan.
• Support external audits through driving closure of gaps.
• Ensure that all Quality and Food safety rules are adhered to by all through daily walkabouts.
• Enforce quality and food safety processes through coaching and instruction where required.
• Follow up on GMP audit corrective action plans for effectiveness.
• Report on all activities and trends pertaining to the quality and food safety management system.
• Give input to improvement of quality and food safety systems in order to improve efficiency of the system.
• Provide training and coaching on quality and food safety systems and all related procedures and work instructions when required.

4. Continuous improvement
• Analyze trends in CKCs (% A, B, Cs) and determine improvement plans with cross functional teams and QIO’s to improve the Consumer Key Criteria of products.
• Verify measurement and testing equipment data for trend to identify CI opportunities
• Drive quality continuous improvement programs in the QC Lab
• Support in quality continuous improvement projects in the Factory.
• Conduct training for QC Lab and Factory teams when required
• Ensure Calibration and verification of critical laboratory/testing equipment is executed
• Ensure maintenance of laboratory/testing equipment

5. Outbound
• Ensure release of all products timeously from the system.
• Handling of non-conforming results and escalation
• Deliver calculated decision making in case of non-conforming results, where required.
• Raise non-conformance and communicate to Internal stakeholders (Industrial, R&I and Extended QFS Teams)
• Review and maintain product under quarantine, defective product.
• Drive quick resolution on usage decisions on defective product i.e.. Product on hold or waiting to be dumped with Laboratory Manager and Plant QA Manager

6. Consumer and Customer Investigation
• Support consumer/customer quality and food safety concerns through investigation and timeous feedback to QIOS
• Analyse consumer and customer complaints
• Collect and statistically evaluate factory trends to determine validity of complaints.
• Ability to spot trend in analyses data and flag/escalate to seniors

7. Innovation
• Support product innovation / renovation during trials.
• Interface at plant level between various stake holders (Process Engineering, Production, Engineering) as the Quality Representative for any innovation or CAPEX installations to meet Quality requirements.
• Providing all necessary feedback for launch KPIs during the launch period

8. Safety

8.1. Drive and implement the departmental safety agenda, audits & action plans.
8.2. Identify, and report safety hazards.
8.3. Execute safety incident/accident investigations as required.
8.4. Participate in safety dialogues as per guidelines.
8.5. Ensure adherence of team to safety policies, procedures and process

9. General
• Attend daily/operation meetings to represent the QA function when required
• Stand in for colleagues (during periods of sick leave, training, etc.) as required to ensure that all shifts are optimally manned.
• Participate in relevant team and factory meetings.

KEY REQUIREMENTS OF THE JOB

Qualification(s)

• N. Diploma / BTech in Food Technology/Biotechnology, or BSc (or equivalent)
• National Diploma in Food Technology/Biotechnology
• Practices (GMP): i.e. ISO 9001, ISO 17025 or equivalent
• Knowledge of HACCP / Food Safety Management System would be an advantage

Experience and Skills

• Minimum of 2 to 3 years’ experience in Quality within an FMCG environment (preferably food industry).
• Knowledge of SAP, Ms Word and excel.
• Ability to analyze data and information to recommend action
• Dairy processing & technology experience would be an advantage
• Strong attention to detail, observation, organizational, and leadership skills
• Strong knowledge of mathematics, data analysis, and statistical methods
• SAP knowledge a plus
• Solid technical quality related knowledge/competence
• Strong knowledge of Quality & Food safety management and laboratory management systems
• Basic knowledge of local food and food safety legislation & regulations
• Strong Analysis & risk management skills
• Problem-solving skills

Do things your way. The way you work, the way you develop, the way you progress, it’s up to you.
Working here you will need to enjoy a fast pace, complexity and it can get a little challenging but it’s packed with opportunities. You’ll work with some of the best-known brands in the world, Such as Nutriday, Yogisip, Danup etc. We absolutely guarantee that you can just be yourself.