Reporting to the Customer Solutions Manager – Operations, we are seeking a Weekend Customer Service Clerk to ensure operational continuity during the transition to touchless ordering and support customer service stability throughout the hypercare phase and the summer period. This individual will contribute to order management, customer support, and logistical follow-up on weekends.

More specifically, your responsibilities will include:

• Entering, validating, and tracking orders (EDI, email, portals) to ensure accuracy and smooth processing.
• Handling customer inquiries and delivery issues, ensuring prompt resolution and thorough follow-up.
• Monitoring and addressing exceptions related to touchless ordering, especially during the hypercare period.
• Providing comprehensive after-sales service, responding to customers, documenting incidents, and offering suitable solutions.
• Collaborating with internal teams (Supply Chain, Logistics, Back Office), keeping records up to date, and supporting the team during absences or projects.

The ideal candidate will have the following qualifications and skills:

• DEC in administration, logistics, or related field (or equivalent experience).
• Minimum of 1 to 3 years’ experience in customer service, order processing, or a similar administrative/logistics role.
• Proficiency with computer tools; SAP and Excel are strong assets.
• Proven ability to work independently, especially on weekends.
• Excellent analytical, prioritization, and problem-solving skills.
• Bilingualism required (French / English), both spoken and written.

What are you waiting for? Join our team and enjoy these exceptional benefits!

Danone Canada is a business unit of Danone and operates from headquarter offices in Boucherville, Quebec, and Toronto, Ontario. Danone Canada is the country’s largest consumer-facing B Corporation, demonstrating that the company meets the highest standards of social and environmental performance, accountability, and transparency. From year to year, Danone is recognized as one of Canada’s Top 100 Employers for its forward-thinking work environment and was awarded the Parity Certification Women in Governance for our commitment towards gender equality in the workplace. We have 500+ employees across Canada that are engaged and energized to deliver Danone’s mission: Bringing health through to food to as many people as possible, by working on strong brands such as Activia, Oikos, Danone, Silk, International Delight and many others. Come join our movement for a healthier world: One Planet. One Health BY YOU.

Danone Canada doesn’t just welcome what makes you unique, we value it. We’re proud to provide equal opportunities to all employees and applicants for employment without regard to cultural background, religion, disability, sex, sexual orientation, gender identity and expression or age. Faithful to our values of openness and humanism, all our employees share the commitment to engage one another with dignity and respect.

Please note that this posting has been written in the masculine form solely to shorten the text. We promote diversity and encourage all people with the skills mentioned in this posting to apply for this position.

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