• Lead order processing team to achieve KPIs: customer service level, on-time delivery, trade stock at DC (CVD), billing accuracy and return management.
• Monitor activities of customer support function to meet the requirement of customers and support company operations.
• Account for the day-to-day customer order management and trade feedback to ensure that excellent levels of customer satisfaction and service level are met.
• Provide support to Customer, Supply chain team and Finance & Accounting operation to ensure internal business controls are in place and operating effectively.
•  Execute controls and document evidence of compliance of controls.
• Verify and maintain sales master data in SAP system and take action with fast response on any       problems occurred. 
• Create and maintain pricing and trade discount in SAP, new product in EDI and VMI to ensure accurate and updated in system.
• Partner with Demand & Supply Planning for stock availability to support normal sale and promotion  
• Ensure appropriate stock cover day is in place to achieve the target of Customer Service Level and On Shelf Availability.
•  Work collaboratively with the customer buyer and supply chain team to improve the operation effectiveness and order cycle to generate the business opportunity.
• Collaborate on stock availability (Inventory management) with customer Supply Chain. To focus and take an action to achieve the target of On Shelf Availability (OSA) and out of stock (OOS) at DC and Store level. 
• Monitor and update MTD CAF to Channel Development Manager, Senior KAM and KAM. Also take an action for under/over closing CAF estimation to deliver sale target. 
• Monthly review KPIs, project progress, key issue with key customers.
• Monitor DC Allowance monthly spending. Negotiate the new rate with customer to be align with company route to market model.

• Bachelor Degree in Science/ Statistics/ Supply Chain or Logistics is required.

• Supply Chain Management background.

• Excellent computer skills, some knowledge and experience in ordering system or SAP will be a plus.

• Good command of spoken and written English.

• Excellent interpersonal, problem solving, proactive, strong negotiation and communication skills.

• Open minded and customer-oriented, self-motivated, well-organized and able to work well under pressure.

• Ability to coordinate and prioritize activities.

Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies

Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society

We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation

We believe that our differences will make the difference

For more information, please visit our website at careers.danone.com/sea

What's next
Willing to start your meaningful journey? Hit the APPLY button! or you can contact us:
Pimparin Limpachote (Pim)
SEA Talent Acquisition Manager, DANONE SEA - HR Central Pool
Email : Pimparin.Limpachote@danone.com
#LI-ML