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Poland
- Posted: 8 Jul 2025
Where do you want to work?
About the job
Acting as the first line of support for all ES and HR-related inquiries. This position plays a key role in facilitating seamless communication across various department, enabling efficient resolution of issues and fostering a culture of self-service among employees and managers
- Serve as the first point of contact for ES and HR-related queries, expertly navigating a ticketing system to liaise with HR Administration, Payroll, HR Business Partners, Talent Acquisition, Talent Management, Learning, and other transversal departments
- Drive self-service capabilities for Danoners by co-creating a comprehensive knowledge base, aimed at equipping Danoners with the resources to address frequent questions and streamline their ES and HR experiences
- Efficiently resolve Tier 1 tickets, ensuring swift and accurate processing of employee data and queries, documenting all interactions and ensuring follow-through on escalated cases
- Develop trusted relationships with employees and managers, delivering services with professionalism and empathy
- Facilitate cross-team collaboration to improve service delivery, reduce response times, and enhance overall efficiency
- Conduct training for new hires and managers on ES tools and processes, thereby improving team capability and service quality
- Embrace and champion continuous improvement by identifying process enhancements and best practices
About you
- Solid understanding of ES and HR policies and processes
- Proficiency with Employee Services (ES) systems
- Service-oriented mindset
- Demonstrated ability to partner with business units and collaborate with different teams
- Strong interpersonal skills with the ability to communicate clearly and effectively
- Proficiency in English and local languages
- CI skills, including proses documentation.
- Capable of managing multiple tasks simultaneously while maintaining high accuracy and attention to detail
About Danone
- Employment contract with a stable and reputable company
- Bonus system to reward performance
- Hybrid work model – 3 days remote, 2 days from our office at Bobrowiecka 8
- Career growth in a top-tier company – Forbes ranking leader and Friendly Workplace award winner
- AI Copilot implemented to support daily work
- Unlimited access to knowledge platforms like GetAbstract and LinkedIn Learning
- We promote development through regular feedback and internal recruitment opportunities
- Wellbeing initiatives – webinars, podcasts, massages, and more
- Workation – up to 30 days of remote work from anywhere in the EU
- Subsidies and loans available through the Company Social Benefits Fund (ZFŚS)
- Comprehensive benefits package – medical care (including private childbirth), insurance, Multisport, DAN discounts, and more
- Cafeteria platform for flexible benefits
- Welcome package for newborns with our products
- Referral program – rewards for successful recommendations
- Employee stock ownership plan
- Danone.com