Where do you want to work?
MY JOURNEY SO FAR.
- Joined Danone in 2006
- NHS Customer Service Advisor
- Business Solutions Analyst
- Business Solutions Manager
- Senior Business Solutions Manager
TECH THAT MAKES PATIENT SERVICES WORK
My impact is behind the scenes, making sure systems run smoothly so patients get care at home. I’m proud of delivering a new telephony system in just six weeks. It’s a faster and more efficient system, integrated with patient CRM.
Coordinators now get instant patient details and faster calls, improving both staff experience and patient service. For me, impact is about listening to users, involving them in design, and delivering tech that really helps.
A CULTURE OF GENUINE CARE
Support here is real - you feel it when life gets hard.
When my dad was ill, the support I received from colleagues was incredible.
People genuinely care, and that’s why I’ve stayed nearly 20 years - it’s a place where you’re never alone.
VOLUNTEERING BROUGHT OUR TEAM CLOSER
Before Danone I never volunteered, but now I’ve organised days that made a real difference. At the Alzheimer’s Society we transformed a day centre garden. In London, we cleared and painted a shelter garden for people experiencing homelessness.
These projects mattered to the charities but also bonded our IT team in new ways. They showed me how stepping out of my role builds pride, creativity, and purpose.
FROM TEMP TO IT LEADERSHIP
My career proves growth isn’t always planned.
I joined on a six-month temp contract in 2006. Since then, I’ve worked in customer service, supply roles, and now IT.
Moving into IT without a degree was daunting, but Danone backed my ability, not a certificate.
That trust gave me confidence, got me involved in major projects, and proved that growth is about opportunity and support as much as qualifications.
- Danone.com