Leads RDC Supply Chain systems and processes as a technical subject matter expert, translating system capabilities into scalable best practices. Serves as the primary liaison between key stakeholders, coordinating the escalation and resolution of system issues. Drives system development initiatives to optimize people, processes, and technology across the Supply Chain.

Overall Responsibilities:

• Serve as the Subject Matter Expert (SME) for Supply Chain systems and processes across Regional Distribution Centers (RDCs).
• Manage, support and resolve system integrations and process issues impacting Supply Chain operations.
• Lead SAP and 3PL integration issue management, driving timely resolution and ensuring operational continuity.
• Drive productivity and continuous improvement by identifying opportunities and implementing process efficiencies across Supply Chain.
• Support the hand-off of systematic solutions for S/T team, including hypercare support for ongoing system optimization, including representing the business in User Acceptance testing, challenging solutions to encompass people, process, and system optimization while mitigating future risk.
• Act as the technical lead for Supply Chain systems, representing functional needs and ensuring alignment with enterprise solutions.
• Partner cross-functionally to design and deliver system and process solutions supporting warehouse and transportation operations with 3PLs, S/T, Danone IT/EDI, and other Danone functions.
• Development of training documentation and job aids for Inventory/Supply Chain processes

Job Responsibilities:

• Support the evolution of EDI capabilities by anticipating future challenges and leading adaptation and problem-solving efforts.
• Maintain and enhance Supply Chain SME knowledge base, including SOP development, training materials, and team enablement.
• Own system testing, validation, and user acceptance for 3PL integrations and OS&D (overage, shortage, and damage) processes.
• Analyze Supply Chain data to identify performance gaps and drive actionable improvements.
• Manage and maintain end-to-end investigation, validation, and analytics for OS&D claim with the goal of decreasing future occurrences and communicating opportunities and future risk to cross-functional partners.
• Ensure data integrity and accuracy within ERP systems and related applications.
• Support broader departmental responsibilities and provide backup coverage for Process Analyst functions.
• Manage external platform interactions, including Uber Freight, 3PL sites, TMS, High Radius.
• Enable automation of non-EDI processes through technology solutions such as RPA, Python scripting, and UiPath.
• Lead and support special projects and strategic initiatives across Supply Chain.
• Ensure compliance with internal controls and inventory management standards, maintaining accountability and audit readiness, including Overages, Shortages, and Damages (OS&D) Invoice to Cash internal control guidelines and Inventory internal control guidelines.
• Provide operational support coverage, including FTO and weekend rotations as needed. This individual will manage projects to support the growth of the Yogurt Business Unit.

The salary range for this position is $78,000.00- $95,000.00 USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions.  Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.

This role is considered a “hybrid” position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week.

Experience and Education Requirement

• Bachelor’s degree in supply chain, finance, logistics, business, information systems, engineering, or a related discipline preferred.
• 5+ years experience supporting warehouse, transportation, RDC, 3PL, or broader Supply Chain systems and process improvement initiatives.
• Experience driving change through all levels of supply chain
• Demonstrated capability with ERP (SAP preferred), WMS/TMS, EDI, reporting, and integration issue resolution in a dynamic operating environment.
• Ability to translate complex system and process issues into clear actions, escalation paths, and sustainable solutions.

Knowledge, Skills, and Abilities

• Working knowledge of SAP with 3PL WMS experience preferred
• Expert level knowledge of multiple supply chain disciplines (OSD, WMS Integration, Inventory) preferred
• Ability to provide cross-functional leadership to ensure objectives and deadlines are met
• Stays organized under pressure and enjoys fast paced environments
• Excellence analytical problem solving and fact-finding skills
• Teamwork – demonstrated commitment to teamwork and collaboration
• Self-Starter with the ability to operate autonomously with limited direction
• Ability to communicate effectively with all levels of the organization
• Strong customer service skills that can be leveraged internally
• Capability to navigate complex situations to find the simple, right solution while avoiding the “easy” solution

Life at Danone

With approximately 5,000 employees and 13 production locations across the U.S., our vibrant culture and endless growth opportunities are just a couple of the reasons our employees call themselves “Proud Danoners.” 

Learn more about Life at Danone

Our Brands

When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Activia®, DanActive®, Danimals®, Dannon®, evian®, Follow Your Heart®, Happy Family® Organics, International Delight®, Light + Fit®, Nutricia ®, Oikos®, Silk®, So Delicious® Dairy Free, STōK® Cold Brew Coffee ®, Too Good & Co™, and YoCrunch®.

Our Purpose

We’re committed to making a positive impact on our world. Rooted in our mission to bring health through food to as many people as possible, we’re proud to be the world’s largest B Corp.

Learn more about our mission.

Our Benefits

Our commitment to making the world healthier starts with our employees. 

• Physical Wellbeing: We pay for the majority of your medical benefits – which include medical, dental and vision – with our competitive 80%/20% cost-sharing model.
• Mental Wellbeing: Danoners receive fitness discounts, unlimited flexible time off and hybrid work schedules. We also have a range of programs that support mental health and substance abuse.  
• Financial Support: We offer a performance-based bonus, a 401(k) plan, tuition reimbursement, employee discount programs and voluntary perks.
• Family Care: We offer caretaker benefits, 18 weeks of parental bonding, fertility, surrogacy, adoption benefits and pet insurance.

Learn more about our benefits.

Equal Opportunity Employer
Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here.

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