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Finance

Senior Service Excellence Manager

  • Malaysia
  • KUALA LUMPUR
  • Hybrid
  • Permanent Full-Time
  • Posted: 27 Aug 2024
Finance
Finance - Mobile
Senior Service Excellence Manager

About the job

Lead and support continuous improvement process and IT enabler tools deployment inside the Zone and monitor Capex and resource allocation.

 

PROJECT MANAGEMENT:

  • Lead the yearly project roadmap design and project prioritization with business owners
  • Coordinate the project objective and business case validation before project kick off
  • Facilitate and co-lead project implement with business owner according to project objective and project timeline
  • Lead the DBS-IS monthly review meeting to address project and system operation issues
  • Post mortum analysis and productivity tracking
  • Capex rolling forecast and control

 

CONTINOUS IMPROVEMENT:

  • Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
  • Promote and introduce new technology of simply and standardize processes aligning with global roadmap
  • Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow Belt/ Green Belt program.
  • onitoring and tracking delivery of value add projects and efficiency projects.

About you

  • Bachelor degree, majoring in Human Resource, Finance, Business, Engineering or IT
  • At least 5 years project management experience in large enterprise/multi-national companies
  • End to end process design experience in BPO or share service center
  • Preferably with Black Belt in Lean six sigma certificate
  • Preferably with PMP certification
  • Good command in both speaking and written English
  • Proficiency in new technology and digitalization tools
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About Danone

Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization that delivering unparalleled services experiences across Greater China, North Asia and Oceania with the mission to be the BEST IN CLASS by enhancing the experience at every touchpoint, driven by our dedication to quality and innovation to our valued Danoners, customers and suppliers.

We believe in simplification and the power of automation by eliminating the unnecessary and focusing on the essentials, minimizing manual interventions for easier management. Our journey towards excellence is fueled by continuous improvement in leveraging the advancement of technology and data as we constantly refine our processes.

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.

Willing to start the journey with us?

Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.

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