Danone Asia & Service Delivery Centre, Kuala Lumpur, is a Finance Shared Service dedicated to delivering exceptional service experiences across China, North Asia & Oceania (CNAO), and India-South East Asia (ISEA). Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

This is replacement role and the incumbent will manage end-to-end AR processes including payment matching, claims resolution, credit control, and invoice accuracy to support timely collections and compliance. The role will specifically for the Japanese market.

Main responsibilities :

• Ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• Perform regular and proactive dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.
• Timely record all customer claims and perform first-level resolution.
• If a claim is justified, process and clear it with a corresponding credit memo.
• If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits. 
• Perform manual order releases in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS). 
• Reclassify AR credit balances at month-end.
• Support AR aging report preparation, ensuring accuracy and completeness.
• Maintain proper I2C documentation and filing for audit readiness and compliance.

• Education Bachelor's Degree in Accounting, Finance, or Business.
• Experience Minimum of 2 years working experience in a Finance Shared Services Center (SSC) or Business Process Outsourcing (BPO) industry.
• Language Skills Proficient in oral and written Japanese, with at least JLPT N2 qualification.
• Technical Skills Experience with SAP is preferred. Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Additional Skills Strong analytical and problem-solving skills, attention to detail, and ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

If you are enthusiastic about making a significant impact and driving excellence, we invite you to join our team and contribute to our mission of delivering unparalleled service experiences.

At Danone, we wholeheartedly embrace diversity in our organization. This means giving full and fair consideration to all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status. We are committed to fostering an inclusive environment where everyone is valued and respected.