Do you have deep knowledge of medical nutrition, have interest in the healthcare environment and would like to join us on our mission to make the planet healthier through food? We are looking for a dedicated and responsible team-player to join our Medical Affairs and Market Access team today!

In this role you will get the opportunity to work broadly with our consumer loyalty, ensuring that the voice of our customers is being heard and they feel supported through specialized nutrition advises and answers to product related questions. You will be the go-to person for questions related to our wide portfolio of products, and therapeutical areas. In collaboration with Medical, Marketing and Sales teams you will support the medical affairs activity plan for external parties. In this role you will report to the Medical Affairs and Market Access Manager and work closely with the marketing and sales functions.

We want to inform you that this is a temporary (full time) position, and we expect you to be at the Solna office 3 days/week. Preferred start is beginning of April 2025, and contract will continue until May 2026.

The responsibility of this role is spread out on 2 pillars: Customer Care and Medical Support.

Customer Care:

• Handle all inbound product and medical related calls and e-mails and respond to inquiries from customers, HCPs and patients as well as internal requests from commercial team.  
• Complaint handling according to process.
• Coordinate and support the group of SNA in other Nordic countries by facilitating monthly sharing, relevant updates and best practice sharing, shared Q&A.
• Analyze Salesforce data collected in order to identify trends, week signals, and alert relevant functions if necessary.

Medical Support:

• Support Medical and Marketing team on content development, review and amendment of HCP/ patient materials, product sheets and medical content materials to secure scientific and credible communication.
• Support the Medical Affairs and Market Access Manager on creating medical education programs, identifying the speakers, and organizing the logistics for speakers at national and regional congresses and meetings, in line with policies and internal processes.
• On a regular basis, conduct medical/product training sessions, learning modules and presentations for the commercial functions including onboarding of new employees. 
• BI (Business Intelligence) – Follow up on articles, trends and news related to focus areas and nutritional treatment. Keep the organization up to date by summarizing key points.

This role is one of our key roles in ensuring our customers and patients voices are heard and cared for. Therefore, your personal profile is valued highly and we are really looking for someone passionate about people and health and nutrition. Other than the above, we also believe you will have the following competencies to succeed in this role:

• Degree in nutrition or as dietitian 
• Knowledge of medical nutrition
• Good understanding of the healthcare environment, understanding regulatory policies on medical and scientific communication
• Experience from Customer Service or similar customer oriented field
• Full fluency in English and Swedish
• Verbal and written communication and presentation skills
• Pro-active and self-motivated
• Well-organized and strong self-management skills with ability to manage complexity
• High personal integrity and ethical approach to business

Big focus will be put on personal qualities for this position, so do not hesitate to apply even if you lack experience in some areas described above. The role will be based in Solna, Stockholm, with limited travels.

Danone’s mission is bringing health through food to as many people as possible and we believe to do so we need a healthy planet. We have more than 100 000 employees worldwide built on three business categories: Essential Dairy and Plant-Based Products, Specialized Nutrition (Nutricia) and Waters who all strive for our vision One Planet One Health. 

About Nutricia (Part of Danone):

At Nutricia we have been pioneering nutritional solutions since 1896, when our founders first began their early support of mothers and their infants. Since then, our nutritional solutions have transformed the lives of millions of people around the world. That pioneering spirit lives on today with an ongoing commitment to provide life-transforming nutrition at key moments throughout life. 

We help to address some of the world’s biggest health challenges including conditions in early life such as pre-term birth, faltering growth, food allergy and rare metabolic diseases, as well as age-related conditions and chronic disease, such as frailty, cancer, stroke and early Alzheimer’s disease. 

Näring för barn & vuxna - Nutricia.se

Also, did you know that as a B-Corp certified company, Danone meets the highest verified standards of social and environmental performance, transparency, and accountability?

Welcome to send in your application no later than February 28th, but please note the position may be filled prior to last application date as screening is ongoing.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability status.

Danone AB with its registered office in Stockholm (Gårdsvägen 14, 169 70 Solna) is the controller of your personal data disclosed in the profile and in documents submitted during the recruitment process.

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