For over 100 years, Danone has been supporting people worldwide with its 146 delicious brands. Located in over 120 countries with more than 89,000 employees across production sites, warehouses, headquarters, and R&D center, Danone continually develops iconic products. Certified as Bcorp and Happy Trainees, Danone strives to be a better company for the world, its consumers, and its employees. 

YOUR MISSIONS AT DANONE: 

This internship will take place in Rueil-Malmaison, at our headquarters starting from January 2027. Emilie, EU Customer Collaboration Manager in the European Customer Service Team will guide tour through your day-to-day tasks and help you grow in your role: 

1. Contribute to a high-impact digital tool project across Europe

   • Support the deployment of a key Customer Service platform in multiple European countries and discover how large-scale international projects are delivered

   • Work on enhancing existing tool capabilities with AI-driven features and gain hands-on experience with emerging technologies

   • Improve performance tracking dashboards and KPI monitoring tools to help measure adoption, customer impact, and business value creation.

   • Help drive the successful adoption of new solutions by tracking key metrics, updating e-learning materials, supporting interactive training sessions, and collecting feedback for continuous improvement.

   • Create engaging communication materials and help animate a dynamic CRM Community across Europe, connecting users and sharing best practices. 

This mission will boost your coordination, influencing and technical skills in a multicultural, cross-functional environment (Supply Chain, Sales, IT…). 

2. Drive customer excellence across Europe

   • Consolidate and analyze performance indicators and service levels for key customers across multiple European countries

   • Support the launch, coordination, and monitoring of collaboration and productivity initiatives across Europe, ensuring projects deliver measurable value and tangible business impact. 

You will gain first-hand exposure to the daily challenges and priorities of local teams while strengthening your analytical mindset and customer relationship skills in a multicultural environment. 

3. Animate the European Customer Service Community

   • Play a key role in organizing our biannual European Customer Service meeting, bringing together representatives from 11 countries to collaborate, learn, and share best practices.

   • Prepare engaging presentations, coordinate virtual community meetings, and help ensure that important updates, successes, and innovative ideas are shared across the region. 

You will strengthen your communication, project management, event coordination, and stakeholder engagement capabilities while working with diverse teams across Europe. 

THE BENEFITS OF THIS INTERNSHIP: 

• Up to 2 days/week of remote work

• Full reimbursement of Navigo pass/TCL subscription

• "Vendredi je grandis" program: development every Friday afternoon covering career, soft skills, and hard skills.

• INTERNSHIP : Compensation from €1,300 (Bachelor's +4 and gap year) to €1,500 (Bachelor's +5) gross/month.

• Benefits: company restaurant, gym, bike parking 

For this position, we are looking for someone: 

• Available from January 2027 for a duration of 6 months

• At the level of Bac+4/5 in university, engineering school or business school

• Organized, autonomous, and equipped with strong analytical skills

• Comfortable with oral and written communication, as well as creating PowerPoint presentations

• Advanced skills in Power BI is a plus

• Interested in project management

• Skilled at engaging and influencing stakeholders

• Enjoy working closely with business teams and collaborating with different departments!