We are looking for an experienced Warehouse Shift Manager to join our team and be responsible for the following: 

• Lead a Warehouse teams to deliver in all areas of the sites and departments objectives, in line with our S, Q, C, D, M, E targets
• Maintain a high standard of service to internal/external suppliers/customers with area of remit in the direct delivery model and develop relationships with the key stake holders.
• Challenge performance & cost drivers in his/her area of responsibility and identify related gaps with the strategy, develops action plans accordingly
• Contribute to transversal projects breaking silos and optimizing total cost to serve
• Take advantage of his/her internal network to contribute to SC innovative projects
• Leading shift performance review and improvement activity planning, leading by example with SIMs and WH reporting
• Arranging staff availability for non-routine activities e.g. training, etc.
• Holding Teams and Operators to account and drive performance and improvements
• Monitoring/Maintaining/Developing Area H&S policy and practice

The succesful candidate will have the following main responsibilities and KPIs:

Safety

• Animation of safety culture across the teams
• Deliver of safety improvement plans within the WH areas
• Involvement in WISE (working in safe environment) cultural and compliance elements
• Delivery of site target of ‘0’ accidents through ownership of audits, tags, near missed, incident reporting

Quality

• Reviewing & maintaining warehouse SOP’s
• Completing competencies assessments and initial training with support from Senior Technicians on 24.7 shifts
• Completing agency and new starter inductions
• Submitting and approving change controls to revise warehouse documentation
• Auditing and managing compliance:  5S, procedural compliance, product compliance, etc.
• Participating in or leading problem-solving teams, PSG
• Timely management of quality issues, CARs investigations and completion of SDNs
• Managing adhoc activities; safety issues, TOPs, risk assessments
• Know and understands the supply chain processes and is aware of related Dan Go (objectives, main steps, tools, organization & interfaces)

Delivery

• Drive the SC partnership strategy with customers/suppliers in accordance with the overall strategy

• Allocating area resource and creating daily resource plan to meet the minimum levels within the WH and escalating/approving agency and overtime requirements
• Facilitating delivery of the WH SQDCM performance and Daily Sim meeting – to manage performance against the plan
• Forward checking to ensure everything in place to prevent line downtime:  Materials, information etc
• Weekly analysis of performance data to identify and action sporadic losses
• Managing visibility / accuracy of all information displayed within the department
• Cascading communication – targets, priorities, current performance, and activities / plans
• Responsible for loading of direct delivery to major markets & stock transfer to the central distribution centre
• Managing Warehouse processes and deliveries RFT
• Knows the major interfaces in his/her activity within and outside supply chain

Cost

• Understand the impact of his/her activity on SC & CBU P&L and is aware of the main improvement levers of within SC
• Use Tekdan/SAP system to monitor, control inventory accuracy

Management

• Authorising holidays within the shifts and managing absenteeism
• Key point of escalate for shifts and senior technicians
• Performance management of shift teams and Senior technicians
• Creation of teams PDR objectives and providing supporting and coaching to deliver

The succesful candidate must demonstrate the following capabilities:

• Extensive knowledge & significant experience of the field.
• Ability to deliver a sustainable performance and seek excellence in execution:
• Ability to perform in a high performance team in a changing and complex environment.
• Ability to maintain excellent levels of service in all elements of a wide and varied role
• Bring relevant observations, ideas and practices for continuous improvements
• Ability to lead successful teams in a pharmaceutical, food or FMCG environment essential.
• Ability to create a sense of purpose for team members
• Can demonstrate a track record of developing and improving performance, in an area across a range of KPI’s, whilst ensuring full compliance with Nutricia Liverpool high quality standards and service expectations.
• Commitment to delivery of customer service – internal and external
• Able to develop effective professional working relationships
• Capable of working on multiple priorities with set targets and time frames

Required experience/background:

• Understand the SC organization of our customers & suppliers, their strategy, objectives and associated key performance indicators
• Manage supplier relationships through a clear monitoring of KPIs
• Develop trust & collaborative mindset with suppliers & customers while using negotiation skills to improve day-to-day work
• Monitor the procurement process, the MRP parameters and the key components on long term availability
• Experience with working within process constraints and with capacity constraints to improve the overall site flow
• Experienced People manager driving a individual development culture
• Creating and encouraging a team culture
• Driving best in class mentality