• Join Danone, a global leader with a unique health-focused portfolio in food and beverages.
• Provide professional and digitally interactive clinical support and troubleshooting service that focuses on quality, safety and the best clinical outcome for the patient
• Benefit from competitive compensation, including salary, bonus, and comprehensive benefits.
• Enjoy a hybrid work model, with 2/3 days in the office and the remainder of the week from your home office

ABOUT THE JOB

We are seeking an experienced, registered nurse to join our healthcare nutrition team as a ‘Patient Support Nurse (Telehealth)’. In this exciting 12 months Fixed Term Contract role, you will contribute to the growth and development of the Nurse Careline service and support change initiatives by sharing and promoting evidence-based clinical advice.

Your Responsibilities:

• Training and Support: Provide training, clinical advice and/or troubleshooting support via phone, email or video link to patients
• Service Quality: Maintain, develop, review, and monitor the clinical effectiveness, quality, and credibility of the Nurse Careline service
• Ambassadorship: Act as an ambassador for the Nutricia Nursing/Nutricia at Home Service both internally and externally
• Record Keeping: Record keeping and reporting via Veeva.
• Call Management: Triage calls to determine priority status and manage them to full-closure. Delegate and provide comprehensive handover of calls to field-based Nurses as required
• Induction Training: Provide head office induction training to new members of the Nutricia Nursing Team
• Clinical governance: Support clinical governance, identify causes and trends, and implement mitigating actions
• Clinical Knowledge: Maintain high-level clinical enteral feeding knowledge through field rotations
• Product and Service Advice: Offer informed choices on Nutricia products and services
• Presentations: Deliver presentations on progress and key milestones

You excel in creating a welcoming and supportive environment for patients. Your self-motivation and ability to work independently within a team are key strengths. You enjoy interacting with diverse individuals daily, adeptly handling any challenges that arise. Your adaptability, hands-on approach, and commitment to patient care distinguish you. Passionate about Nutricia brands, you take pride in continuously developing your personal brand both within and outside the organisation.

Ideally, you will have:

• Registered Nurse Bachelor’s Degree (AHPRA Registered)
• Experience in call handler/customer service and/or similar telephone support role
• Experience in enteral nutrition
• Excellent written and verbal communication skills
• Proficient in IT systems (Word, Excel, PowerPoint) and ability to adapt to new systems.
• CRM experience – salesforce experience preferable
• Excellent planning, organisation, and time management skills
• Innovative, solution-focused, and committed to clinical service delivery
• Full AU Driver’s license and Working with Children check

WE OFFER

We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance lives and provide genuine value.

• A high-performing, collaborative team culture
• Flexible Hybrid working
• Thank Danone it’s Friday!
• Allocated time weekly for personal learning and development
• Diverse and inclusive work environment
• Competitive Total Reward package including
  • Health, Life and salary continuance insurance
  • 26 weeks gender-neutral paid parental leave
  • Employee Share Subscription Plan
  • Performance related incentives and annual reviews

HOW TO APPLY

If this opportunity resonates with you and you’re eager to shape and define this role, then go ahead and seize the moment. Click on the APPLY button and share your resume with us.

ABOUT US

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision - Danone, One Planet. One Health. Danone ANZ focuses on dairy and specialised nutrition products for infants and adults and is proud to be awarded the Great Place to Work accreditation winner for ANZ in 2023 and 2024 – a globally recognised program where we feature as one of Australia’s top places to work.

Diversity, Equity and Inclusion (DEI)

We proudly affirm that we are an Equal Employment Opportunity employer, and our ambition is to foster an INCLUSIVE & DIVERSE workplace where all Danoners can bring their uniqueness to contribute to business results. Our commitment to DEI ensures that all qualified individuals receive fair consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and disability at our company.