Danone Asia & Service Delivery Centre, Kuala Lumpur, is a Finance Shared Service dedicated to delivering exceptional service experiences across China, North Asia & Oceania (CNAO), and India-South East Asia (ISEA). Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

As a newly established role, the Quality Control (QC) Specialist will be dedicating in verifying the conformity of DBS Asia's service delivery with established Service Level Agreements (SLAs), ensuring sustained excellence in service quality, regulatory compliance and continuous operational improvement.

MAIN RESPONSIBILITIES

• Inspection & Testing: regular examination of cases for defects, non-compliance, or deviations from SLA
• Review of Reports: Develop guidelines and standard practices for data analysis and documentation 
• Analyzing test results: Use statistical analysis to identify trends and improve future performance
• Documentation and Records: Keeping detailed records of inspections, tests, and corrective actions taken to maintain traceability and accountability.
• Report Findings: Document and report  performance results to the Mgmt.
• Recommend Improvements: Recommend appropriate measures to address any identified quality issues and prevent their recurrence.
• Training and Education: Providing employees with the necessary skills and knowledge to maintain quality standards effectively.
• Continuous Improvement: Constantly analyzing data and feedback to identify areas for improvement and enhancing the overall quality management system.