The team you will be working with is One Danone Business Services (DBS), responsible for delivering standardized and comprehensive solutions to improve work quality and employee, customer, and supplier services across Europe. One DBS operates through various departments, including Procure to Pay, Record to Report, Invoice to Cash, Employee Services, Master Data Management, Internal Control, and Tax. The function is based in Warsaw and supports various business units to enhance operational efficiency across Europe. 

Key Responsibilities

• Handle and process customer claims using tools such as SAP.
• Verify claim accuracy and issue credit notes in a timely and compliant manner.
• Maintain accurate claim documentation and manage credit memo workflows.
• Collaborate closely with the Cash Application and Billing teams to ensure end-to-end process alignment.
• Analyze deductions and support resolution of disputes in coordination with Sales and Controlling.
• Participate in regular Invoice to Cash (I2C) meetings and contribute to performance reviews.
• Support the transition of full I2C scope for all markets by the end of the year.
• Contribute to digitalization and continuous process improvement initiatives.
• Build strong relationships with internal stakeholders across regions

Requirements

• Minimum 2 years of experience in customer service, shared services, AR, order to cash, pricing, or billing roles.
• Proficiency in SAP and advanced Excel skills.
• Good command of English (B2–C1); passive knowledge of German, French, or Dutch is a plus.
• Strong analytical skills and basic financial knowledge.
• Excellent communication and interpersonal skills, with the ability to work with stakeholders at various seniority levels.
• High attention to detail, accuracy, and openness to learning.
• Flexibility and ability to thrive in a dynamic, fast-paced environment.

We offer:

• competitive employment terms based on an employment contract with an international, prestigious company,
• work in a professional environment with a well-developed feedback culture,
• flexible work model in a hybrid system (2 days a week working from the office in Warsaw),
• workation - the ability to combine work with leisure - for 30 days a year, you can work from virtually any location in Europe,
• access to a benefits platform offering discounts on company products and vouchers for cultural and sports events,
• subsidy for Luxmed / Medicover - after all, we prioritize health,
• subsidy for a Multisport card,
• life insurance and Employee Capital Plans (PPK).

Click the “Apply” button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for the first interview.

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, age, sexual orientation, gender identity, national origin, or disability status.

Danone Sp. z o.o. with its registered office in Warsaw (ul. Bobrowiecka, 00-728 Warszawa) is the controller of your personal data disclosed in the profile and in documents submitted during the recruitment process.

#LI-DNI

#LI-HYBRID