Danone Asia & Service Delivery Centre, Kuala Lumpur, is a Finance Shared Service dedicated to delivering exceptional service experiences across China, North Asia & Oceania (CNAO), and India-South East Asia (ISEA). Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

This is newly established role and the incumbent will manage end-to-end AR processes including payment matching, claims resolution, credit control, and invoice accuracy to support timely collections and compliance. 

• Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA.
• Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
• Handle cash application process, ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Ensure timely collections including performing dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform credit review and order release activities in accordance with internal credit policy. 
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Support all month-end closing activities and reports, ensuring accuracy and completeness.
• Escalate issues timely, ensure operational issues are appropriately prioritized and resolved.
• Liaise with internal and external stakeholders to resolve customer account issues.
• Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.
• Support and collaborated with team members in achieving team and individual goals ensuring that high level of customer service is maintained.
• Perform other tasks and projects as assigned.

• Fluent in Vietnamese and English.
• Bachelor’s degree and above in Accounting or Finance, or a related field.
• More than 4 years relevant SSC experience in MNC. Migration experience will be a plus.
• Understanding of Invoice-to-Cash (I2C) processes with good knowledge of accounting principles and financial reconciliation
• Proficient in using ERP systems preferably SAP, workflows, and data management and Microsoft Office Software, especially Excel, Word and PowerPoint. Knowledge in using PowerBI is a plus.
• Good time management and prioritization skills; capable of delivering accurate results under tight deadlines.
• Strong interpersonal skills and attention to detail.
• Good team player with a spirit of cooperation and mutual support. 
• Fast learner, adaptable, and committed to excellence in task execution.
• Able to travel to work in different working locations when needed.

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.

Join the winning team, thrive with us!

Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.