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Australia
- Temporary Full-Time
- Posted: 5 Aug 2025
Where do you want to work?
About the job
- Join Danone (Nutricia), a global leader with a unique health-focused portfolio in food and beverages.
- Use your admin and customer service skills to manage pumps stock and service records.
- Benefit from competitive compensation, including salary, bonus, and comprehensive benefits.
- Enjoy a hybrid work model
ABOUT THE JOB
Danone’s Specialised Nutrition division is a recognised leader in providing innovative nutritional products and solutions for both hospital and home care settings. We are seeking an ANZ Pump Administrative Coordinator to join our passionate Flocare Pumps team based in Sydney. (Nutricia Flocare Infinity Feeding Pump)
This is a hybrid, 18-month fixed-term role with the possibility of extension. Reporting to the Team Leader - Pumps, you will be responsible for coordinating and executing the end-to-end management of Flocare pumps and related stock across ANZ, in line with tender agreements.
Key responsibilities include:
- Managing Flocare pump (enteral feeding pump) stock across ANZ, ensuring traceability and accurate reporting
- Coordinating pump distribution via email and phone
- Overseeing maintenance at service centres, including redirects and service reports
- Supporting hospital audits, service cycles, and standing order processing
- Maintaining accurate internal records and databases
- Coordinating HEN pump retrievals and service alerts
- Managing distribution documentation and account creation
- Tracking pump movements across service centres, hospitals, and patients
- Supporting third-party distributor operations and documentation
- Maintaining internal departmental records
- Assisting the Nurse Connect team with patient and hospital queries
- Collaborating with internal teams to meet business KPIs
About you
You are a detail-oriented administrator or customer service professional with a collaborative and inclusive working style. You bring a positive attitude, strong communication skills, and a natural ability to build rapport.
To succeed in this role, you will have:
- Experience in administration, customer service, or medical reception, ideally in a patient-focused environment
- Experience managing patient communications via phone, including order processing, handling enquiries, and providing empathetic support
- Familiarity with SAP and/or Salesforce; Excel proficiency is a plus
- Strong written and verbal English communication skills
- Proficiency in MS Office
- Excellent attention to detail and ability to manage shifting priorities
- Strong planning, organisation, and stakeholder management skills
About Danone
WE OFFER
We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance the lives and provide genuine value.
- A high-performing, collaborative team culture
- Flexible Hybrid working
- Thank Danone it’s Friday! 3pm finishes on rotating Fridays
- Diverse and inclusive work environment
- Personalised learning opportunities to set you up for success
- Competitive Total Reward package including
- Health, Life and salary continuance insurance
- 26 weeks gender-neutral paid parental leave
- Employee Share Subscription Plan after 12 months of service
- Performance related incentives and annual reviews
HOW TO APPLY
If this opportunity resonates with you and you’re eager to shape and define this role, then go ahead and seize the moment. Click on the APPLY button and share your resume with us.
ABOUT US
At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision - Danone, One Planet. One Health. We operate across four business lines: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition. Our headquarter is in France, we have offices in 55 countries across the globe and our products are sold in over 120 markets. We have been around for more than a century and are the proud owner of some of the best-known brands worldwide including favorites like YoPro, Activia, Aptamil and Karicare
Danone ANZ focuses on dairy and specialized nutrition products for infants and adults and is proud to be awarded the Great Place to Work accreditation winner for ANZ in 2023, 2024, 2025 – a globally recognised program where we feature as one of Australia’s top places to work.
Visit our website WE ARE DANONE to know more about us.
Diversity, Equity and Inclusion (DEI)
We proudly affirm that we are an Equal Employment Opportunity employer, and our ambition is to foster an INCLUSIVE&DIVERSE workplace where all Danoners can bring their uniqueness to contribute to business results. Our commitment to DEI ensures that all qualified individuals receive fair consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and disability at our company.
- Danone.com