Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization that delivering unparalleled services experiences across China, North Asia & Oceania (CNAO) and India-South East Asia (ISEA) geographies with the mission to be the BEST IN CLASS by enhancing the experience at every touchpoint, driven by our dedication to quality and innovation to our valued Danoners, customers and suppliers.

This is replacement role, you are to deliver efficient and accurate support through the P2P Support Center by promptly addressing vendor and internal inquiries, ensuring effective communication and timely resolution of invoice-related issues to uphold payment accuracy and maintain strong business relationships 

Key responsibilities & activities: 

• POC for external local stakeholders: Provide responsive and efficient support to external stakeholders regarding P2P processes and tools. This includes answering inquiries if possible or allocating and following up on the according tickets
• POC for internal stakeholders: Understand and master the Founda tool, follow up on workflows in the system to answer internal queries 
• Specialization: Specialize in the unique procurement processes and requirements of specific countries or products as Alpro and Dantrade Tailor support services to align with the specific needs and regulations of each country or business unit
• Workflow Management: Oversee and optimize P2P workflows, ensuring efficiency and adherence to company processes Collaborate with internal teams to streamline workflows and enhance overall process effectiveness
• Compliance and Reporting: Ensure adherence to company policies by executing, monitoring and reporting non-compliance with relevant stakeholders
• Process Improvement: Contribute to the enhancement of overall processes to improve efficiency