At Danone, we believe that every time we eat or drink, we vote for the world we want. As a leading food and beverage company, we make healthy, sustainably produced foods and beverages that nourish people's lives. As the largest Certified B Corporation in the world, we are committed to redefining success in business to ensure that through our brands we create real benefits for people, our communities, and the planet.

As a Customer Solutions Manager - Supply Chain, you will guarantee the delivery to cash process and commercial policies for all customers, as well as be the main interlocutor for the Operations & Supply Chain department.

You will be responsible for:

• Implementation and identification of collaboration plans with the clients.
• Follow up the logistics requirements negociated with customers in order to guarantee customer satisfaction at optimal cost.
• Define the sales forecast of new products and promotional actions.
• Ensure the main KPIs: On Shelf Availability and Service Level on target.
• Work closely with respective sales staff as their internal contact point for customer requirements, including special projects, and/or product changes, etc.
• Interact with customers and handling customer queries and complaints in a timely manner.
• Build and sustain positive customer relationships.
• Collaborate with multiple departments to propose and implement solutions to customer challenges

To be successful in this role we believe that it is positive to have:

• Experienced professional with University Degree and 3 - 5 years of experience in Supply Chain: Customer Collaboration, Logistics, Demand and Planning.
• FMCG knowledge and main sales channels.
• Good communication and negotiation skills, as well as high analytic skills.
• Efficiency and organizational skills.
• Proficient with Microsoft Office products (Excel, Word, Outlook).
• Languages: Portuguese and fluent in English. Spanish is a plus.

Working at Danone gives you the chance to impact more than 12 million consumers in, where we lead the ranking of the most chosen brands in the country. In addition, Danone is the largest BCorp company and that drives us every day to increase our efforts in sustainability, our impact on society and our workers.

And what’s next? 

If you have come this far you will have already convinced yourself... Apply!!

"At Danone we are 100% committed to guaranteeing bias-free selection processes and equal opportunities. For this we have trained all the people who participate in them. Because to work with us, what matters to us is what you can contribute and nothing plus"

#LI-SPP