Danone Asia & Service Delivery Centre, Kuala Lumpur, is a Finance Shared Service dedicated to delivering exceptional service experiences across China, North Asia & Oceania (CNAO), and India-South East Asia (ISEA). Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

This is a newly established role whereby incumbent will manage end-to-end AR processes including payment matching, claims resolution, credit control, and invoice accuracy to support timely collections and compliance.

• Point of contact for all invoicing services, including issuance of billing, performing adjustments, resolving discrepancies and disputes in accordance with policy.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.
• Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
• Ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Perform regular and proactive dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform credit review and order release activities in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Support all month-end closing activities and reports, ensuring accuracy and completeness. 
• Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.
• Support any other tasks assigned by the manager.
• Support other team members in achieving team and individual goals ensuring that high level of customer service is maintained.

• Understanding of Invoice-to-Cash (I2C) processes, workflows, and data management.
• Knowledge of accounts receivable accounting principles and financial reconciliation. Experience in SAP, MS Office tools, especially Excel, Word, and PowerPoint.
• University/College degree in Accounting, Finance, or a related field.
• Proficiency in both Thai and English is mandatory. 
• Good time management and prioritization skills; capable of delivering accurate results under tight deadlines.
• Good team player with a spirit of cooperation and mutual support with team members located in Kuala Lumpur, Malaysia.
• Fast learner, adaptable, and committed to excellence in task execution.
• Able to travel to work in different working locations, between warehouse in Bang Phli, Samut Prakan and HQ in Bang Rak, Bangkok

We believe in simplification and the power of automation by eliminating the unnecessary and focusing on the essentials, minimizing manual interventions for easier management. Our journey towards excellence is fueled by continuous improvement in leveraging the advancement of technology and data as we constantly refine our processes.

If you are enthusiastic about making a significant impact and driving excellence, we invite you to join our team and contribute to our mission of delivering unparalleled service experiences.

At Danone, we wholeheartedly embrace diversity in our organization. This means giving full and fair consideration to all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status. We are committed to fostering an inclusive environment where everyone is valued and respected.