In this role - I2C Analyst, you will play a critical part in ensuring healthy cash flow and strong customer relationships for the Korean market. Beyond managing transactional activities, you will work closely with cross-functional stakeholders, drive process excellence, resolve complex customer challenges, and contribute to the financial success of the business.

This is an excellent opportunity to gain end-to-end exposure to the Invoice-to-Cash (I2C) process, strengthen your expertise in collections, credit management, dispute resolution, and cash application, while collaborating with regional and global stakeholders in a dynamic shared services environment.

Main responsibilities :

• Ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• Perform regular and proactive dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.
• Timely record all customer claims and perform first-level resolution.
• If a claim is justified, process and clear it with a corresponding credit memo.
• If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits. 
• Perform manual order releases in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS). 
• Reclassify AR credit balances at month-end.
• Support AR aging report preparation, ensuring accuracy and completeness.
• Maintain proper I2C documentation and filing for audit readiness and compliance

At Danone Business Services APAC (DBS APAC), we are a high-performing team passionate about delivering excellence, driving transformation, and creating value across the Asia-Pacific region.

Our ambition to be Best-in-Class inspires us to innovate boldly, collaborate effectively, and continuously improve the way we serve our stakeholders.

Join Us and Make a Difference

Be part of an organization where your ideas are valued, your growth is supported, and your work contributes to a larger purpose beyond business success.

Shape the future with us. Make a positive impact on people, communities, and the planet.

One Planet. One Health. By You.