Danone Asia & Service Delivery Centre, Kuala Lumpur, is a Finance Shared Service dedicated to delivering exceptional service experiences across China, North Asia & Oceania (CNAO), and India-South East Asia (ISEA). Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

This is newly establish role that an ideal incumbent is an experienced, detail-oriented professional responsible for managing end-to-end accounts receivable operations. The incumbent ensures timely payment processing, accurate claim resolution, credit risk monitoring, and customer engagement, while supporting financial reporting, process improvements, and strong internal controls.

Responsibilities :

• Ensure timely clearing of incoming payments against open invoices.
• Accurately post customer claims with appropriate root cause codes.
• Monitor and reconcile payment discrepancies; resolve or escalate as needed.
• Perform regular and proactive dunning of outstanding receivables.
• Engage customers early to secure on-time payment and reduce aging.
• Timely record customer claims upon receipt.
• Conduct first-level analysis and resolution of claims.
• If the claim is justified, clear the related credit memo against the payment.
• If the claim is not justified, collaborate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Perform solvency checks and monitor credit limits for each customer.
• Manage order manual release processes in line with DBS policy.
• Oversee customer invoice processing and customer payments-out.
• Maintain an accurate and up-to-date repayment schedule daily.
• Contribute to Cash In Cash Out Forecast, KPI & DSO
• Contribute to the accuracy and completeness of month-end accruals.
• Regularly review the aging of accruals and challenge the business where anomalies or delays are identified.
• Ensure invoices are accurate, complete, and issued/delivered on time.
• Monitor invoice quality and resolve issues proactively with internal teams.
• Customer Relationship Management
• Foster a positive and cooperative relationship with customers.
• Work closely with Sales and Supply Chain teams within the CBU to align on customer matters and resolve issues efficiently.
• Actively contribute to finance-related projects, process improvements, and digital transformation initiatives as applicable.
• Ensure strong internal control practices in your scope of work.
• Support and implement corrective action plans where control gaps or risks are identified.

• University or College degree in Accounting, Finance, or a related discipline.
• Proficient in Microsoft Office tools: Excel, Word, and PowerPoint. 
• Fluency in both written and spoken Chinese and English is required. Proficiency in Thai or Japanese is an added advantage. 
• Solid understanding of I2C (Invoice-to-Cash) processes, systems especially SAP, and related data flows.
• Strong foundation in accounts receivable accounting principles and reconciliation procedures, especially in FMCG industry experience
• Over 5 years of experience in Accounts Receivable, Credit Management, Trade Spending Management, or Customer Service roles
• Demonstrated ability to take ownership and show a proactive approach to work.
• Strong communication skills and an open-minded attitude for cross-functional collaboration

We believe in simplification and the power of automation by eliminating the unnecessary and focusing on the essentials, minimizing manual interventions for easier management. Our journey towards excellence is fueled by continuous improvement in leveraging the advancement of technology and data as we constantly refine our processes.

If you're inspired to make a real impact and deliver outstanding service, we invite you to be part of our team.

We’re committed to building an inclusive workplace that celebrates diversity and ensures equal opportunities for everyone.