The Invoice to Cash (I2C) Manager is responsible for overseeing the end-to-end accounts receivable process, ensuring timely and accurate billing, collections, cash application, and dispute resolution. This role plays a critical part in optimizing working capital, improving customer satisfaction, and ensuring compliance with internal controls and external regulations.. The role requires familiarity with the specific dynamics of the food and pharmacy product sectors, including collaboration with retail clients, pharmacies, and wholesalers.

Responsibilities and duties

• Lead and develop the I2C team, ensuring high performance across billing, collections, and cash application.
• Oversee timely and accurate invoicing aligned with contractual terms and internal policies.
• Manage credit risk by establishing and reviewing customer credit limits, performing credit assessments, and ensuring adherence to credit policies.
• Monitor accounts receivable aging and drive proactive collection strategies to reduce overdue balances.
• Supervise cash application processes to ensure accurate and timely posting of payments.
• Resolve customer disputes and deductions in collaboration with cross-functional teams.
• Track and report on key performance indicators (KPIs) such as DSO, collection effectiveness, and dispute resolution cycle time.
• Partner with Sales, Customer Service, and Finance to improve the end-to-end order-to-cash process.
• Ensure compliance with internal controls, and audit requirements.
• Drive continuous improvement and automation initiatives within the I2C function.

Academic and trade qualifications 

·         Bachelor’s degree in finance, Accounting, or a related field.

·         Strong knowledge of ERP systems and MS Excel.

·         Excellent team management and problem-solving skills.

·         Fluency in English (written and spoken).

 Work experience and skills

·         Minimum 5 years of proven experience in Credit Control or Financial Management roles.

·         Previous experience in companies operating in the food, pharmaceutical, or para-pharmaceutical sectors is highly desirable.

·         Hands-on experience managing receivables from retail clients, pharmacies, and wholesalers.

·         Familiarity with legal collection procedures, settlements, and credit risk management.

·         Prior leadership experience or team supervision will be considered a strong asset.

·         Team player with group facilitation skills.

·         Exceptional time management skills with the ability to prioritize.

As a world leading food company DANONE stands for international success. Around 104000 employees work on all five continents in the three Danone business areas Essential Dairy & Plant-Based, Specialized Nutrition and Water on one corporate mission: “Bringing health through food to as many people as possible”.

We want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food and healthy food needs a healthy planet: this is what our new signature One Planet One Health embodies.

Do things your way. The way you work, the way you develop, the way you progress, it’s all up to you.

Working here you’ll need to enjoy a fast-pace, complexity and it can get a little challenging. But it’s packed with opportunities. You’ll work with some of the best-known brands in the world and we absolutely guarantee that you can just be yourself.

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet OneHealth BYYOU.

We offer you a culture, where you’ll be welcomed to bring in ideas and take initiative you’ll learn from colleagues highly committed and passionate about what they do. We believe in learning something new each day as it means you keep growing every day!

We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energizes you.

In Greece we are Certified Great Place to Work and B Corp.

Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society.

We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation.

We believe that our differences will make the difference.

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