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Poland
- Temporary Full-Time
- 18 months
- Posted: 22 May 2026
Where do you want to work?
About the job
We are a modern, international organization operating in a Shared Services model, supporting financial and operational processes across global structures. We focus on collaboration, continuous improvement, and delivering high-quality service to both internal and external stakeholders. Our Support Center plays a critical role in P2P (Procure-to-Pay) processes, where accuracy, efficiency, and a customer-first mindset are key.
As a P2P Support Center Specialist, you will be responsible for delivering high-quality, timely, and accurate support to both internal and external stakeholders. You will act as the first point of contact for inquiries, issues, and requests related to P2P processes, systems, and operations, ensuring consistent service excellence.
Your key responsibilities:
- Handle incoming tickets and requests related to P2P processes
- Ensure timely and accurate resolution of issues in line with SLA agreements
- Provide clear and professional communication to stakeholders
- Follow standard procedures and maintain compliance with internal guidelines
- Identify process gaps and suggest improvements
- Contribute to maintaining and expanding the knowledge base
- Collaborate with internal teams to resolve complex issues
About you
- Bachelor’s degree or equivalent experience
- 1–3 years of experience in Shared Services, Customer Support, P2P, or Finance Operations
- Basic understanding of P2P processes is an advantage
- Experience with ticketing systems (e.g., ServiceNow, Jira) preferred
- Good knowledge of MS Office (Excel and Outlook)
About Danone
- We offer an employment contract for 18 months, providing an opportunity to gain valuable experience in an international environment and develop your expertise in P2P and customer support.
- Bonus system.
- Hybrid working model – 3 days remote and 2 days from the office at Bobrowiecka 8 in Warsaw.
- Opportunity to grow in a top company – recognized as a Forbes ranking leader and Friendly Workplace award winner.
- Access to AI Copilot to support your daily work.
- Unlimited access to learning resources, including our internal training platform Campus X and LinkedIn Learning.
- A culture that supports development through regular feedback and internal recruitment opportunities.
- Wellbeing initiatives, including webinars, podcasts, massages and other activities.
- Workation – up to 30 days of work from any location within the EU.
- Co-financing and loans available through the Company Social Benefits Fund.
- A rich benefits package, including medical care, life insurance, Multisport card, DANdiscounts and more.
- Access to a cafeteria platform.
- A newborn welcome package with our products.
- Employee referral program with rewards for successful recommendations.
- Employee share ownership program.
WHAT NEXT?
Click the “Apply” button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for the first telephone interview. Next steps are two meetings with your future managers at Danone
We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, age, sexual orientation, gender identity, national origin or disability status.
Danone Sp. z o.o. with its registered office in Warsaw (ul. Bobrowiecka 8, 00-728 Warsaw) is the controller of your personal data disclosed in the profile and in documents submitted during the recruitment process.
Administratorem Twoich danych osobowych udostępnionych w profilu oraz w dokumentach składanych w ramach rekrutacji jest Danone Sp. z o.o. z siedzibą w Warszawie (ul. Bobrowiecka 8, 00-728 Warszawa).
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