The Inside Sales Specialist, Pediatric/GI (ISS‑Peds/GI) is responsible for daily management and selling to identified accounts within a specific geographic area. Priorities include maintaining current sales, increasing sales of current products, adding additional product platforms, and closing new business by selling the value of our products versus the competition. The role also manages and implements special call programs in collaboration with Regional Sales Managers, Community, Hospital, and Full‑Line Territory Managers, and National Account Managers. Primary detailing focuses on hospitals, pediatric GI, pediatric allergists, registered dietitians, and surrounding clinics while supporting local and regional efforts and projects.

Key Responsibilities

1. Sales Generation / Sales Support

• Generate sales and opportunities from customer lists, national/regional accounts, and project lists primarily over the phone.
• Drive sales to meet sales goals.
• Meet call requirements for identified/targeted accounts within the defined geography.
• Utilize clinical experience, selling skills, and product knowledge to probe, profile, answer questions, and close sales.
• Provide information to customers to support purchasing decisions.
• Execute sales calls and provide clinical support based on direction from the Regional Sales Manager.
• Conduct educational webinars with key customers under RSM direction and support.
• Assist and support local or regional trade shows and peer‑to‑peer programs.
• Handle all customer calls and follow‑ups in a timely manner.
• Provide samples and literature kits to appropriate prospective accounts.
• Conduct consultative selling and product promotion to key home health care/DMEs to develop strategic partnerships.

2. Business Planning

• Develop and regularly update a territory business plan.
• Participate in team meetings to report territory status and provide feedback.
• Provide analytical insight into territory data, issues, and opportunities using available resources.
• Provide strategic and clinical support to the region’s top quarterly business objectives.

3. Administration

• Utilize and maintain data in the sales force automation tool, updating the calendar for the territory.
• Enter documentation (pre/post‑call planning, call reports, call notes, calendar updates) daily and sync twice per day.
• Plan calls 1–2 weeks in advance to maximize selling efforts.
• Complete and submit expense reports in compliance with T&E policy.
• Complete administrative duties including scheduling calls, submitting sample requests, and responding to communications within 24 hours.
• Manage budgets including sample, expense, and in‑service dollars.

4. Miscellaneous Responsibilities

• Effectively communicate product information and benefits to healthcare professionals using accurate information and persuasive sales presentations.
• Attend and participate in corporate, national, and regional sales meetings.
• Report new product ideas, market trends, and competitive insights.
• Accurately report and support resolution of client issues, escalating as needed.

5. Training

• Successfully complete ongoing training and testing for all existing and new products and methodologies.

Knowledge, Skills, and Abilities

• Knowledge of core selling skills and strategies.
• Strong business acumen.
• Excellent listening skills and ability to seek input.
• Strong team player with ability to support organizational goals.
• Excellent cold calling and selling skills.
• Ability to deliver results, prioritize, and work with urgency.
• Ability to differentiate products clinically versus competitors.
• Ability to communicate clinical information effectively using abstracts, studies, and white papers.
• Strong relationship‑building skills with customers and internal partners.
• Ability to interpret market research, sales, volume, and consumption data.
• Ability to develop strategic business plans.
• Strong oral and written communication skills; effective presentation skills.
• Strong prioritization and organizational skills.
• Ability to manage a large territory through effective routing and planning.
• Sound judgment and entrepreneurial decision‑making.
• Ability to build external industry networks including key opinion leaders.
• Ability to navigate technology systems and business tools.
• Polished presentation style.
• Strong critical thinking and decision‑support skills.