The Customer Solutions Project Manager is responsible for leading transformation, automation, Route-to-Market optimization and continuous improvement projects within the Customer Solutions team. Reporting to the Senior Customer Solutions Manager, this role represents the department with internal Danone teams to ensure proper project definition, prioritization, execution, adoption and performance. The role aims to accelerate process digitalization, improve the execution quality of end-to-end flows, strengthen customer performance and support Danone Canada’s growth, productivity and simplification objectives.

More specifically:

1) Lead Customer Solutions automation and digitalization projects

• Lead internal digital transformation and automation projects aimed at simplifying Customer Solutions processes, reducing manual tasks, improving flow reliability and supporting the team’s operational roadmap.
• Translate business needs into clear, prioritized and actionable functional requirements for IT, Data and Digital teams.
• Follow up on IT tickets, backlogs, decisions, user testing and deployment plans to ensure robust and sustainable execution.
• Ensure delivered solutions reduce manual work, improve flow reliability and strengthen operational visibility.

2) Lead Route-to-Market, network and execution model projects

• Own RTM projects, including route-to-market optimization, deployment planning, business coordination and execution issue follow-up.
• Contribute to network and logistics model improvements, including productivity projects related to direct plant delivery, flow optimization and West network management.
• Build strong business cases by quantifying expected impacts on service, cost, productivity, operational risk and customer experience.

3) Own Customer Solutions processes and tool evolution

• Act as process owner for key tools such as SAP and major digitalization projects by defining ways of working, user requirements and related governance rules.
• Lead tool evolution, roadmap prioritization, backlog follow-up, continuous improvements and stabilization of existing functionalities.
• Ensure alignment between business needs, technical capabilities, operational constraints and the department’s digital roadmap.

4) Lead continuous improvement, adoption and change management

• Drive productivity and continuous improvement projects aimed at simplifying ways of working, optimizing Customer Solutions processes and strengthening operational efficiency across teams.
• Define and execute training, communication, hypercare, business transition and adoption tracking plans during deployments.
• Measure project impact through performance, adoption, manual work reduction, service quality and business value indicators.

The ideal candidate will have the following qualifications and competencies:

• University degree in business administration, supply chain, operations, engineering, commerce or a related field.
• 5 to 7 years of experience in supply chain, customer solutions, order management, sales, operations or project management, ideally within a consumer goods company.
• Fluency in both French and English is required.
• Strong knowledge of operational tools and processes, including SAP, Excel, Power BI.
• Strong project management, prioritization, business case development, data analysis and complex problem-solving skills.
• Cross-functional leadership, influencing skills, clear communication and the ability to engage business, IT and Data stakeholders.
• Continuous improvement mindset, user adoption, change management, simplification and business value creation.

Danone Canada is part of Danone, the largest certified B Corp™ in the world, proudly using our business as a force for good – creating value for people, communities, and the planet. Guided by our long-standing mission to bring health through food to as many people as possible, we embed this purpose into every aspect of our operations.

Our workforce spans the country, with two headquarters (Boucherville, QC, and Toronto, ON), a production facility in Boucherville, and various remote work sites across the provinces. 

When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Oikos, Activia, Two Good, evian, Silk, International Delight, So Delicious Dairy Free and STōK Cold Brew Coffee.

We offer a competitive and comprehensive total rewards package, including group insurance plans, retirement programs, well-being resources, parental leave, and development opportunities. Plus, a true hybrid work environment and flexible time off, empowering you to balance your personal and professional life.

At Danone, inclusion and diversity are at the heart of who we are. We celebrate unique perspectives and are committed to building a workplace where everyone feels valued, respected, and empowered to thrive. We encourage applications from everyone and offer accommodations upon request to ensure equitable access for all candidates.

Join us and help shape a healthier, more sustainable world. One Planet. One Health. BY YOU.