The incumbent will be responsible for managing the end-to-end Invoice-to-Cash process for the Korean market, including invoice creation and billing, payment collection, cash application and payment matching, claims and dispute resolution, as well as credit control activities. The role ensures timely collections, effective stakeholder management, and compliance with internal policies and procedures.

Responsibilties :

• Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA. 
• Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
• Handle cash application process, ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Ensure timely collections including performing dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform credit review and order release activities in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Support all month-end closing activities and reports, ensuring accuracy and completeness.
• Escalate issues timely, ensure operational issues are appropriately prioritized and resolved.
• Liaise with internal and external stakeholders to resolve customer account issues.
• Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.
• Support and collaborated with team members in achieving team and individual goals ensuring that high level of customer service is maintained.