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Malaysia
- Permanent Full-Time
- Posted: 28 Aug 2026
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Important Information
Where do you want to work?
About the job
In this role - I2C Analyst, you will play a critical part in ensuring healthy cash flow and strong customer relationships for the Korean market. Beyond managing transactional activities, you will work closely with cross-functional stakeholders, drive process excellence, resolve complex customer challenges, and contribute to the financial success of the business.
This is an excellent opportunity to gain end-to-end exposure to the Invoice-to-Cash (I2C) process, strengthen your expertise in collections, credit management, dispute resolution, and cash application, while collaborating with regional and global stakeholders in a dynamic shared services environment.
Responsibilties :
- Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.
- Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA.
- Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
- Handle cash application process, ensure timely processing and clearing of customer payments, matching them accurately against invoices.
- Ensure timely collections including performing dunning activities for overdue invoices.
- Follow up with customers to ensure prompt resolution and payment of outstanding balances.
- Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
- If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
- Manage solvency checks and monitor customer credit limits.
- Perform credit review and order release activities in accordance with internal credit policy.
- Handle customer invoice processing and outgoing payments related to TTM.
- Process AP/AR reclassifications as needed for trade settlement (TS).
- Support all month-end closing activities and reports, ensuring accuracy and completeness.
- Escalate issues timely, ensure operational issues are appropriately prioritized and resolved.
- Liaise with internal and external stakeholders to resolve customer account issues.
- Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.
- Support and collaborated with team members in achieving team and individual goals ensuring that high level of customer service is maintained.
What You'll Gain
- End-to-end exposure to the Invoice-to-Cash process within a leading multinational organization.
- Opportunities to collaborate with regional and global stakeholders across Finance, Commercial, and Customer Service functions.
- Exposure to credit management, collections strategy, dispute resolution, and cash flow optimization.
- Experience driving process improvements and operational excellence initiatives in a Best-in-Class shared services environment.
- A collaborative culture that supports continuous learning, professional growth, and career development.
About you
We're seeking a motivated and detail-oriented professional who is passionate about delivering exceptional service and thrives in a dynamic shared services environment.
- Fluent in Korean and English, enabling you to effectively support and collaborate with stakeholders across the region.
- Hold a Bachelor's Degree or higher in Accounting, Finance, or a related discipline.
- Bring at least 4 years of experience within a Shared Services Centre (SSC) environment in a multinational company, with migration or transition experience considered an advantage.
- Possess a solid understanding of Invoice-to-Cash (I2C) processes, combined with strong knowledge of accounting principles, financial controls, and reconciliation activities.
- Confident in utilizing ERP systems, preferably SAP, workflow tools, and data management solutions, alongside strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Experience with Power BI is a plus.
- Demonstrate the ability to manage competing priorities, work under tight deadlines, and consistently deliver accurate, high-quality results.
- Build strong relationships through your excellent communication and interpersonal skills, while maintaining a high level of attention to detail.
About Danone
At Danone Business Services APAC (DBS APAC), we are a high-performing team passionate about delivering excellence, driving transformation, and creating value across the Asia-Pacific region.
Our ambition to be Best-in-Class inspires us to innovate boldly, collaborate effectively, and continuously improve the way we serve our stakeholders.
Join Us and Make a Difference
Be part of an organization where your ideas are valued, your growth is supported, and your work contributes to a larger purpose beyond business success.
Shape the future with us. Make a positive impact on people, communities, and the planet.
One Planet. One Health. By You.
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