At Danone, Manufacturing the best products and supplying them to meet demand is a key driver for our plant teams.   We are currently looking to hire a Quality Technician based in Jacksonville, Florida!  

The Quality Technician is a self-driven/self-motivated candidate capable of working proficiently, both independently and as part of a team, without direct supervision.  The successful individual must have a passion for safety and be able to foster effective working relationships built upon trust and respect within all levels of the organization.  Persons must possess excellent communication skills to effectively interact on a timely basis via appropriate communication media both internally and externally.  Persons must possess strong technical and computer related skills.  The successful individual will monitor, test, record, and react on data pertaining to products/production processes/quality systems to ensure highest standards of quality and food safety are met or exceeded and products produced are in compliance with federal, state, and company specifications.  Persons must be capable of producing accurate results, while multi-tasking in a fast paced work environment.  Persons must anticipate problems/conflicts, problem-solve and react accordingly, and maintain a proactive approach to all work tasks and any issues as they arise.  The Quality Technician must be cross-trained on all Quality Laboratory functions and must maintain a thorough knowledge of laboratory equipment to include operation, calibration, maintenance, troubleshooting, and repair.  The Quality Technician must interpret, understand, support, and have working knowledge of Plant/Corporate protocols and programs, as well as facility systems, including informational/operational/management systems.  The successful individual will also actively support new system installations and implementations and seek to continually maintain reliability.  The successful individual implements continuous improvements within all systems and seeks to minimize waste and loss.  The Quality Technician will assist/train/coach employees within all levels of the organization in regards to quality and food safety related topics.

Key Responsibilities

As a key member of our team, you will play an important role in driving our mission forward. The following responsibilities outline the core expectations and contributions for this position:

• Ensure adherence to plant standards (including but not limited to GMP, AIB, FDA, IWS, Quality, Safety, Finance, ISO, CODES, Daily Direction Setting, Driving OE). As a fundamental piece of the organization, your responsibility is to participate in and own the implementation and deployment of IWS or related integrated work systems and corresponding pillars (Leadership foundation, Daily Direction Setting, Driving OE; Autonomous Maintenance; planned Maintenance; Focused Improvement; Education and Training; Environmental, Health and Safety; Quality; Organization; Supply Network; Early Equipment Management) with the objective of owning your space, owning your performance (Safety, Quality, Cost, Delivery, Mobilization, Nature) and owning your continuous improvement.  Ensure adherence to plant standards (including but not limited to GMP, AIB, FDA, IWS, Quality, Safety, Finance, ISO, CODES, Daily Direction Setting, Driving OE). As a fundamental piece of the organization, your responsibility is to participate in and own the implementation and deployment of IWS or related integrated work systems and corresponding pillars (Leadership foundation, Daily Direction Setting, Driving OE; Autonomous Maintenance; planned Maintenance; Focused Improvement; Education and Training; Environmental, Health and Safety; Quality; Organization; Supply Network; Early Equipment Management) with the objective of owning your space, owning your performance (Safety, Quality, Cost, Delivery, Mobilization, Nature) and owning your continuous improvement.
• Work safely, as well as report and assist in mitigating all safety concerns
• Comprehend and support plant/corporate protocols and programs, as well as facility systems, including informational/operational/management systems such as Sample6, IQS/Sigma, and Ignition.
• Communicate effectively with other departments, leadership or management, and employees including notifying appropriate teams when problems and/or concerns arise
• Work independently or within a team, with and without supervision
• Ability to prioritize and multi-task to ensure that all job functions are completed accurately in a timely manner
• Facilitate, attend and participate in team meetings and programs
• Perform analytical, chemical, microbiological, and allergenic analysis both routine and episodic
• Provide oversight for facility systems and actively participate and support the development, implementation, day to day operation, and maintenance of checks and balance programs such as coding checks, OQI (operator quality inspection) review, batch ownership including batch correction, and filler inspections.
• Ensure all paperwork is filled out in a clear, legible and accurate format and completed with all required information
• Anticipate problems/conflicts, problem-solve, and react
• React to data, perform out-of-specification mitigation
• Properly manage product inventory utilizing programs such as SAP and SharePoint
• Monitor, operate, maintain, calibrate, troubleshoot, and repair laboratory instruments and equipment without assistance
• Participate in laboratory Specialist Program
• Attend and practice all required training
• Utilize root cause analysis thought process, maintain a proactive approach, and support sustainable solutions
• Contributes to a continuous improvement mindset, actively participate in identifying and correcting opportunities to improve processes including participation in the creation and documentation of Standard Operating Procedures and Work Instructions, the creation and maintenance of preventative maintenance standards, the writing of One Point Lessons, and participation in continuous improvement methodology events
• Follow QMS, Good Manufacturing Practices and 5S methodology to maintain a clean, sanitary and safe work area, maintaining audit ready status at all times
• Actively participate in Pillar activities (i.e. Quality, Focused Improvement, Safety, etc.) including but not limited to observations, inspections, and recommendations.
• Supports plant production needs and priorities to achieve plant goals
• Assist, train, and coach employees.
• Comply with all regulations, policies and procedures
• All other duties as assigned or become evident

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel or crouch; talk and hear.  The employee will lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Specific hearing requirements include ability to hear and perceive information at normal spoken volume levels.

Work Environment

Work is performed throughout the facility and includes limited exposure to adverse conditions such as cold/hot areas and loud noise. Potential hazards include, but are not limited to, proximity of moving machinery, chemical exposure, noise, or heavy lifting. The position may require an individual to stand, stoop, move equipment; bend, reach, or lift for prolonged periods of time. PPE includes safety glasses, hearing protection, sanitary footwear, and any other devices prescribed for specific testing or routines.

Engagement in our Integrated Work Systems

Ensure adherence to plant standards and procedures (including but not limited to GMP, AIB, FDA, IWS, Quality, Safety, Finance, ISO, HOPE, Danone Behaviors, Daily Direction Setting, Driving OE). As a fundamental piece of the organization, your responsibility is to participate and own the implementation and deployment of IWS system and its pillars (Leadership foundation, Daily Direction Setting, Driving OE; Autonomous Maintenance; planned Maintenance; Focused Improvement; Education and Training; Environmental, Health and Safety; Quality; Organization; Supply Network; Early Equipment Management) with the objective of owning your space, owning your performance (Safety, Quality, Cost, Delivery, Mobilization, Nature) and owning your continuous improvement.    

Compensation & Benefits:

Danone North America offers a benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options.  

The ideal candidate will bring a combination of education, experience, and skills that enable them to excel in this position. The following qualifications outline what we’re looking for, including both required and preferred criteria:

Education & Experience:

• Associate or Bachelor Degree in Chemistry, Biology, Bio-Technology, Food Science, or comparable program. Required. 
• Achieve and maintain required certifications and training

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Strong teamwork skills
• Ability to work without direct supervision
• Ability to manage high pressure situations calmly
• Ability to learn all functions of job within a reasonable amount of time
• Ability to prioritize and multitask
• Proven decision-making ability
• Ability to read, understand, and follow written instructions
• Ability to keep accurate records
• Proficiency in basic laboratory equipment (i.e. pipets, pH meters, balances)
• Ability to perform troubleshooting tasks
• Proficiency in MS Office and basic PC skills
• Ability to work various hours and shifts
• Able to work overtime when required

Materials and Equipment Directly Used:

• Various laboratory instruments and equipment to include manual and electronic devices; subject to change with business.
• Office machinery including: computers/tablets, printers, fax machines, copiers, telephones, etc.
• Software including:  Microsoft Office including Outlook, Smartsheets
• Industrial power equipment (Electric carts, forklift, scissor, pallet jack, etc.)

Danone U.S. is part of Danone North America, a purpose-driven company and an industry leader in the food and beverage category. You’ll work with some of the best-known food and beverage brands in the world. Our strong portfolio of brands includes: Activia®, DanActive®, Danimals®, Dannon®, evian®, Follow Your Heart®, Happy Family® Organics, International Delight®, Light + Fit®, Nutricia ®, Oikos®, Silk®, So Delicious® Dairy Free,  STōK® Cold Brew Coffee ®, Too Good & Co™, and YoCrunch®. 

With approximately 5,000 employees and 13 production locations across the U.S., Danone North America's mission is to bring health through food to as many people as possible. 

You’ll be part of one of the largest Certified B Corps™ in the world, working to make sure our company creates real value for people and the planet. Come join our movement for a healthier world: One Planet. One Health BY YOU.

Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here.

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