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Role purpose:

Nutricia Care is an established healthcare service that aims to improve the health and wellbeing of nursing home residents across the Republic of Ireland. With over 200 nursing homes, the programme provides access to CORU-registered dietitians, speech & language therapists and tissue viability nurses. It also includes access to healthcare portals that enable remote and onsite specialist care, alongside a range of support services including education and resources.

We are seeking a highly organised, detail-oriented, customer-focused Administrator to cover a maternity leave contract.
This key role drives day-to-day operations acting as the first point of contact for our Nursing Home customers and coordinating the referrals and administration for a multidisciplinary healthcare professional team.
The successful candidate will play a central role in ensuring the smooth functioning of the service through effective coordination, strong communication and proactive administration.

Key activities:

• Administrative Coordination of Healthcare Professional Referrals
  • Manage all incoming referrals via the MyNutriciaCare digital platform ensuring timely assignment of patient accounts and HCP allocation.
  • Manage the locum HCP process during periods of high demand for cover.
• Customer Service & Communication
  • Serve as the first point of contact for all incoming queries via email and phone.
  • Provide daily administrative support to nursing homes and internal team members.
  • Operate the Healthmail system sending GDPR-compliant correspondence on behalf of internal HCPs.
  • Verify nursing home staff access to Nutricia Care resources on Nutricia.ie
• Administrative Support & Reporting
  • Maintain and regularly update master documents (e.g. nursing home wins/losses, bed numbers, registration forms)
  • Prepare and generate monthly referral reports and adhoc reports as required.
  • Prepare reports for internal monthly team meetings.
  • Maintain accurate records and ensure data integrity across systems.
• Cross-Functional Collaboration
  • Work closely with Key Account Managers, Nutricia Care HCP Team Leads and MyNutriciaCare Super Users to optimise processes.
  • Support the Sales Support Admin team by covering additional phone lines during periods of annual leave.
  • Identify opportunities for business development and improved administrative processes.

We would like you to demonstrate the following key skills:

• Experience in an administrative or customer service role, ideally in a healthcare or service-oriented environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Excellent organisational, time management, and communication skills.
• Strong attention to detail with a proactive, solution-focused mindset.
• Comfortable handling confidential and sensitive information in compliance with data protection standards.
• Ability to work independently and as part of a collaborative team.
• Experience with systems such as Salesforce and ServiceNow is an advantage

Salary bracket:

• €35,000-39,000