This position is responsible for working within the QA department of Corporate Danone NA.  Primary functions are twofold. First, the position is to be the technical resource (Domain lead) for all Quality data within Danone North America’s SAP/Guardian systems.  This requires the expertise for traceability, stock status management, site support for new system launches and any other operational quality input into the SAP/Themis/Guardian systems.  Second, the position is responsible for the management of all Operational quality metrics for Danone NA. This requires examining, summarizing, and reporting key quality metrics to a wide audience.

ESSENTIAL RESPONSIBILITIES:

• Contribute as a key member of the SAP/Themis Manufacturing Implementation Team (MIT).  The MIT will spend several consecutive weeks at each manufacturing plant leading up to, during, and post launch of the new system.
• Test newly developed processes and systems within Themis for proper functionality.  Work directly with the IS/IT Central team(s) and local team to resolve issue(s) in the Themis system. 
• Develop standardized SOPs for all SAP transactions related to Quality.
• Implement traceability practices across all Danone NA plants and 3PLs to comply with company and regulatory requirements.
• Manage the interaction between HQ QA and Customer Service. Must be able to understand and interpret technical information from QA and Operations to provide coherent responses to customers via Customer Service.
• Develop and manage key quality metrics (KPIs) in the form of a quality scorecard, which is to be communicated routinely throughout the organization, including Senior Leadership.  Quality metrics may include consumer complaints (expressed as a rate), product performance (based on internal measurements), plant operating parameters, and statistically based process controls. 
• Validate the effectiveness of the traceability system and recall process.
• Support escalated, urgent consumer and customer complaints on an as needed basis.
• Provide support to QA department for special projects.

JOBS SUPERVISED:  N/A

TRAVEL:  Estimated at 25%

The salary range for this position is $70,000.00 - $105,000.00 USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions.  Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Degree: Bachelor’s degree in Science/Food Science/Technology or similar major.
• 3+ years combined experience with food, ingredients and/or manufacturing experience.
• Experience with quality metrics reporting.

Knowledge, Skills and Abilities

• Personal knowledge/experience of food plant manufacturing.
• Must have thorough understanding of Quality Systems, Food Safety, and Quality Assurance.
• Must have excellent Microsoft Office skills esp. Excel and Access.
• Working knowledge of SAP, Guardian and/or similar ERP databases.
• Ability to work under deadlines with multiple priorities.
• Ability to work cross-functionally within organization.
• Must be adaptable and flexible.
• Self-driven, results oriented, able to work independently.
• Ability to work with confidential materials.
• Excellent communication / presentation skills
• Excellent record keeping / documentation skills.
• Detail oriented.

NONESSENTIAL QUALIFICATIONS:

• Prior experience with Consumer Affairs and/or Customer Service in CPG company

MATERIALS AND EQUIPMENT DIRECTLY USED:

• Personal computer, Microsoft Office tools, SAP, Compliance & Regulatory guidelines, calculator.

WORKING ENVIRONMENT / PHYSICAL DEMANDS:

Physical Demands: 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel or crouch; talk and hear.  The employee may occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: 

While performing the duties of this job, the employee is exposed to a general office environment where the noise level is usually moderate.

Life at Danone

With approximately 5,000 employees and 13 production locations across the U.S., our vibrant culture and endless growth opportunities are just a couple of the reasons our employees call themselves “Proud Danoners.” 

Learn more about Life at Danone

Our Brands

When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Activia®, DanActive®, Danimals®, Dannon®, evian®, Follow Your Heart®, Happy Family® Organics, International Delight®, Light + Fit®, Nutricia ®, Oikos®, Silk®, So Delicious® Dairy Free, STōK® Cold Brew Coffee ®, Too Good & Co™, and YoCrunch®.

Our Purpose

We’re committed to making a positive impact on our world. Rooted in our mission to bring health through food to as many people as possible, we’re proud to be the world’s largest B Corp.

Learn more about our mission.

Our Benefits

Our commitment to making the world healthier starts with our employees. 

• Physical Wellbeing: We pay for the majority of your medical benefits – which include medical, dental and vision – with our competitive 80%/20% cost-sharing model.
• Mental Wellbeing: Danoners receive fitness discounts, unlimited flexible time off and hybrid work schedules. We also have a range of programs that support mental health and substance abuse.  
• Financial Support: We offer a performance-based bonus, a 401(k) plan, tuition reimbursement, employee discount programs and voluntary perks.
• Family Care: We offer caretaker benefits, 18 weeks of parental bonding, fertility, surrogacy, adoption benefits and pet insurance.

Learn more about our benefits.

Equal Opportunity Employer
Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here.

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