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Customer Collaboration Manager

  • United Kingdom
  • LONDON
  • Hybrid
  • Permanent Full-Time
  • Posted: 2 Sep 2024
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Customer Collaboration Manager

About the job

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders. Do you want to be one of them? For more information on our Danone Impact Journey click HERE.

 

Role Purpose: As a member of the Collab team your role will be to build and manage strong relationships across your portfolio of customers, focusing on a wide range of topics such as daily replenishment, forecasting, promotions management and cost to serve initiatives. Working cross functionally with sales to contribute to the long-term internal customer strategy, driving excellence in execution in all areas of customer collaboration & embracing a continuous improvement culture. You will be responsible for supporting the Senior Customer Collaboration Manager in the delivery of team capabilities.

 

Key Responsibilities:

  • Develop and own the ambition for Customer Collaboration, incorporating Business strategy, trends and technology.
  • Manage and own the Supply Chain relationship (Customer Collaboration) for given customers by partnering with the customers Supply chain managers.
  • Facilitate regular review meetings to assess account performance & cost to serve and drive supply chain improvements.
  • Undertake initiatives to collaborate with major customers on areas such as Forecasting, In-store Stock Availability, Wastage and End to End initiatives.
  • Understand the customer processes, tools & main specificities to be closer to their needs & maintain competitive advantage.
  • Identify & implement new initiatives in partnership with the retailers (topline drivers or end to end cost saving).
  • Accountable for customer KPIs: CSL, Waste, Availability, Cost.
  • Manage stakeholders and relationships across a broad and diverse range of internal customers; Sales, Supply Chain, and other functions as required.
  • Embrace and drive the use of digital technology to increase the efficiency and effectiveness of collaboration.

 

About you

We would like you to demonstrate your following key skills:

 

  • Customer management with a collaborative approach to driving sustainable progress and results.
  • Inspiring and engaging – ability to manage stakeholders at all levels.
  • Ability to build rapport easily, creating trustful relationships with all stakeholders.
  • Conveys a positive, future-oriented vision, challenging established paradigms and driving transformation.
  • Takes responsibility and displays resilience and tenacity when confronted with setbacks and failure.

 

Salary Bracket: £45,000 - £50,000

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About Danone

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

 

We have a range of flexible benefits and excellent rewards, click here to find out more.

 

Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.

 

The closing date for applications is Sunday 22nd September, you will therefore hear about your application after this date.

 

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