The Analyst, Customer Collaboration will be a contributor to profitable business growth by identifying supply chain process improvements, maximizing product availability, and improving performance metrics through collaboration with assigned customers and internal partners. 

This position will cultivate and leverage internal and external data with the objective of optimizing supply chain processes which result in tangible improvements.  The role will contribute to the success of Danone by providing the Customer Collaboration team with reporting and analysis that provides visibility and actionable insights against customer key performance indicators.

Responsibilities:

• Provide thorough analysis of Customer supply chain key performance indicators and identify opportunities for improvement or process changes using multiple internal and external data sources.
• Consolidate multiple data points into a single output to be shared with customers and internal stakeholders.
• Partner with order management and internal teams to build a robust and complete understanding of key customer’s fulfillment processes.
• Deliver targeted KPIs with assigned customers as determined by supply chain priorities.
• Engage with customer service team to consolidate information regarding service issues; use this insight to craft customer communication regarding short-term, tactical issues.
• Create reports using Excel/PowerBI and internal business intelligence tools to provide insights into customer behavior patterns and opportunities.
• Utilize data in fine mitigation process, dispute OSD claims/deductions, etc.
• Understand core elements of customer key performance indicators and build analytics that provide visibility to Danone performance.
• Using available data, lead the investigation of new methods to collate and report information that drives actionable insights.
• Prepare customer scorecards and populate customer presentation templates.
• Provide subject matter expertise and collaboration on projects that enhance collaboration with customers and cross functional partners.

The salary range for this position is $82,000 – $100,000 USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions.  Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.

Life at Danone

With approximately 5,000 employees and 13 production locations across the U.S., our vibrant culture and endless growth opportunities are just a couple of the reasons our employees call themselves “Proud Danoners.” 

Learn more about Life at Danone

Our Brands

When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Activia®, DanActive®, Danimals®, Dannon®, evian®, Follow Your Heart®, Happy Family® Organics, International Delight®, Light + Fit®, Nutricia ®, Oikos®, Silk®, So Delicious® Dairy Free, STōK® Cold Brew Coffee ®, Too Good & Co™, and YoCrunch®.

Our Purpose

We’re committed to making a positive impact on our world. Rooted in our mission to bring health through food to as many people as possible, we’re proud to be the world’s largest B Corp.

Learn more about our mission.

Our Benefits

Our commitment to making the world healthier starts with our employees. 

• Physical Wellbeing: We pay for the majority of your medical benefits – which include medical, dental and vision – with our competitive 80%/20% cost-sharing model.
• Mental Wellbeing: Danoners receive fitness discounts, unlimited flexible time off and hybrid work schedules. We also have a range of programs that support mental health and substance abuse.  
• Financial Support: We offer a performance-based bonus, a 401(k) plan, tuition reimbursement, employee discount programs and voluntary perks.
• Family Care: We offer caretaker benefits, 18 weeks of parental bonding, fertility, surrogacy, adoption benefits and pet insurance.

Learn more about our benefits.

Equal Opportunity Employer
Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here.

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