At Danone, we believe that every time we eat or drink, we vote for the world we want. As a leading food and beverage company, we make healthy, sustainably produced foods and beverages that nourish people's lives. As the largest Certified B Corporation in the world, we are committed to redefining success in business to ensure that through our brands we create real benefits for people, our communities, and the planet.

As a Customer Solutions Manager - Supply Chain, you will guarantee the delivery to cash process and commercial policies for all customers, as well as be the main interlocutor for the Operations & Supply Chain department.

You will be responsible for:

• Act as the internal contact point for sales teams regarding customer requirements, including special projects and product changes.
• Ensure accurate and timely order fulfilment.
• Monitor and achieve KPIs related to Service Level, On-Shelf Availability, and customer penalties. 
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Implement collaboration plans with clients and conduct regular meetings to strengthen partnerships and improve processes.
• Follow up on logistics requirements negotiated with customers to guarantee satisfaction while optimising costs.
• Define sales forecasts for new products and promotional actions.
• Handle customer queries and complaints promptly and professionally, building and maintaining positive relationships.
• Collaborate with internal teams and multiple departments to anticipate customer needs and implement solutions to challenges.
• Define action plans based on issues identified in customer satisfaction surveys.